1.Good morning.  Can I help you?

2. I’m calling about an order for a clock.

3. Can I put you on hold for a moment?

4. Is there anything else I can help you with?

5. Do you have the order number?

6. Would you like to order a different product?

7. Would you like to cancel the order?

8. Would you like a refund?

9. Would you like confirmation by email?

10. Is that A as in Alpha?

11. Let me check.

12. So that’s F for Freddie.

13. That’s right.

1.Good morning.  ______ I ______ you?

2. I’m ______ about an ______ for ______ clock.

3. ______ I ______ you on ______ for a ______ ?

4. Is ______ anything ______ I can help ______ with?

5. Do you ______ the order ______ ?

6. Would ______ like to order a ______ product?

7. Would you ______ to ______ the ______ ?

8. Would ______ like a ______ ?

9. Would ______ like ______ by ______ ?

10. Is ______ A ______ in Alpha?

11. ______ me ______ .

12. So ______ F ______ Freddie.

13. That’s ______ .

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