FAQS
Tickets
What are the different ticket types?
Zone A, B, and C. Zone A is closest to the stage.
How is seating assigned?
Seating is assigned on a first come first served basis in each zone
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
How do I book a ticket for my carer?
Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us HERE with proof of needing a carer ticket.
Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free Carer ticket.
Please keep in mind that you will have to show this, along with your tickets, to enter the venue. Each Carer’s ticket will need to be purchased with at least one other full price ticket.
Here are some of the documents we accept:
- Middle or Higher rate DLA for care and/or mobility.
- Receipt of Personal Independence Payment (PIP).
- Evidence of being severely sight impaired.
- CredAbility Access Card – + 1 category requirement.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
FAQs for Flexible Refund Tickets (applicable for selected events)
What is the Flexible Refund Ticket?
The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.
When can I return my ticket?
You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to receive my refund?
No documentation is needed to claim your refund.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
The experience will take place in the Heikoff Giant Dome within Fleet Science Center located at 1875 El Prado, San Diego, CA 92101.
How do I get to the venue?
Driving or rideshare is recommended.
Is there food and beverages served?
Beverages (alcoholic & non-alcoholic) and concessions will be available for additional purchase. If you’re consuming alcohol you must be 21+ with a valid ID.
Can I bring animals?
Animals are not allowed, except for service animals. Please contact us here if you plan to bring a service animal.
Does this venue have disability access?
Accessible seating for guests with mobility issues and their companions is available at the mid-deck level on the left and right sides of the auditorium with optimum viewing of the IMAX screen. Please ask a manager for assistance upon arrival and we will guide you to the best location for your needs.
Is there parking available?
There is free lot parking located within Balboa Park. The closest parking to the venue is off Park Boulevard at Space Theater Way.
COVID Measures
Do I have to wear a mask?
We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.