LEFT COAST PICKLEBALL L.L.C.

TERMS OF SERVICE

Acceptance of Terms

By accessing or using Left Coast Pickleball LLC’s  services, including but not limited to Coaching Clinics and Social Events, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. We may update these Terms from time to time, and continued use of the service after such updates will constitute acceptance of the new Terms.

Participant Conduct and Compliance:

By purchasing a ticket and attending one of our events/services you agree to adhere to the following terms and conditions regarding conduct during the event:

1. Compliance with Organizer Instructions

• As a participant, you agree to follow the advice, directions, and instructions of the event organizers, staff, and any designated representatives at all times during the event.
• This includes, but is not limited to, safety guidelines, logistical instructions, and any event-specific rules communicated before or during the event.

2. Safety and Behavior

• For the safety and enjoyment of all attendees, you are required to conduct yourself in a respectful, lawful, and responsible manner.
• Any behavior that disrupts the event, poses a risk to others, or violates these Terms of Service may result in your removal from the event without refund or compensation.

3. Non-Compliance

• If you fail to comply with the instructions or directions of event organizers or designated personnel, LCPP reserves the right to take appropriate action, including but not limited to removal from the event premises.
• Participants removed from the event for non-compliance will not be entitled to a refund or credit.

Payment and Fees:

For paid services, you agree to provide accurate and complete payment information in advance. All fees and charges are non-refundable unless otherwise stated. Please refer to our refund policy.  LCPP reserves the right to change the pricing for any service at any time.

Refund Policy:

Our coaching sessions and social events rely on having sufficient players on the court. If we don’t have enough players, the quality of the event is significantly diminished for all of the participants. So, while we understand that your plans can change, and we strive to offer flexibility where possible, sufficient advance notice of any changes to your plans is imperative to our success. We need time to replace you, so that the experience is not diminished for others. Please read our refund policy carefully before purchasing your ticket to our pickleball events or coaching services.

Cancellations Made 7 Days Notice or More, Prior to  the Event:

• If you wish to cancel your participation,  you may do so up to 7 days prior to the event date. In such cases, we do not offer cash refunds. Instead, you will receive a credit equal to the value of your original ticket. This credit can be applied toward a future event hosted by LCPP.
• The credit will be valid for 12 months from the date of issuance and can be redeemed for any of our upcoming events.

Cancellations Made Within 7 days or less:

• Unfortunately, if you cancel your ticket on LESS than 7 days notice prior to the event, or if you do not attend the event, you will not be eligible for a refund or a credit.
• No exceptions will be made unless the event is canceled or rescheduled by LCPP. (see section below on event cancellations).

How to Request a Cancellation and Credit:

To request a cancellation and receive credit for a future event:

• Contact us at leftcoastpickleball@gmail.com at least 7 days prior to the event.
• Provide your order details, including your purchase confirmation number, event name, and event date, and email address.
• Once your request is approved, we will issue the credit and send you confirmation via email with instructions on how to redeem it for future events.

Event Cancellations by LCPP:

If the event is canceled or rescheduled by LCPP.

• You will be notified as soon as possible via either email or text.
• You will be eligible for your choice of a full refund or a credit for a future event.
• LCPP reserves the right to cancel the event at our discretion. Typically we will only cancel if there is a weather issue, safety issue, cancellation by other participants that leaves us without 4 players, health issue or similar concern.

Non-Transferable Tickets:

Please note that event tickets are non-transferable. Only the original purchaser of the ticket is eligible to request a cancellation or receive a credit.

Data Privacy:

We value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and protect the information you provide to us.

We may collect a minimal amount of personal information from you such as:

• Contact Information: Name, email address, phone number, age range, county you live in, and some dating preferences.

How We Use Your Information: We use the information we collect for the following purposes:

• To organize, plan, provide and improve our services and customer experiences.
• Necessary communications with you about services booked or scheduled, and to share important information about those upcoming clinics, events, products or services.
• To send promotional materials about upcoming events, clinics, or services that may be of interest to you (you can opt out at any time).

Sharing of Your Information

• We will never sell your personal information to third parties. We may share some data with trusted service providers to perform essential business operations (e.g., payment processors, event organizers), but they are required to protect your data and use it only for the purposes specified by us.

Termination

We may terminate or suspend your access to our services at our sole discretion, without prior notice, for any reason, including but not limited to a violation of these Terms. Upon termination, your right to use the services will immediately cease.