Welcome to Octosell AI Sales Assistant, previously known as Skinny AI, built by One Raino Technologies. As of 25 September 2024, Skinny AI is henceforth known as Octosell AI Sales Assistant. Our app is an innovative Shopify add-on specializing in offering personalized sales assistance, enhancing the shopping experience by recommending products directly within Shopify stores. Our commitment to your privacy is paramount. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with Octosell through our app and services.
By using Octosell, you consent to the collection, use, and sharing of your personal and customer-related information as described in this policy. We encourage regular review of our Privacy Policy for any updates. Continued use of Octosell after any changes signifies your acceptance of these changes. If you disagree with any part of this policy, please discontinue use of Octosell immediately.
1. Merchant Information
We collect personal details from merchants such as your name, email address, and business-related information to enhance your use of our app.
2. Customer Information
As of 25 September 2024, Octosell now collects certain customer data from merchants. This includes:
Why do we collect this data?
We collect this information to help merchants track how well the AI chatbot is performing. This includes showing whether customers who use the chatbot end up making purchases, and how much return on investment (ROI) the chatbot is generating for the merchant.
Is customer data safe?
Yes, we use a process called hashing, which means the actual data (like phone numbers) is scrambled and cannot be reversed back. For example, if your phone number is "1234", we convert it to something like "a1b56cd" that no one can trace back to the original number. We only use this hashed data to match and see if a customer who interacted with the chatbot made a purchase later on.
3. WhatsApp Integration
For customers who initiate conversations via WhatsApp with the AI sales assistant, we collect their phone number and link it to their purchase history to determine whether those customers completed a transaction after interacting with the bot. This allows us to provide merchants with accurate data on chatbot-to-sale conversions.
4. Usage Data
We gather data on how merchants and their customers interact with our app, including analytics on customer engagement with product recommendations and the AI sales assistant. This helps us refine our AI models and improve the personalization of our services.
1. Service Enhancement
We use merchant and customer data to improve the effectiveness of our AI sales assistant, including tracking customer conversions and return on investment (ROI) for merchants.
2. Performance Analytics
Customer and order data are analyzed to generate reports on chatbot interactions and subsequent sales, which are made available to merchants. This includes data linking customers' WhatsApp interactions to their purchase behavior.
3. Legal Compliance
We may process your information to comply with applicable legal obligations, including but not limited to GDPR.
While we do not currently share your personal or customer information with third parties, we reserve the right to do so if required by law or to protect our rights. Any such sharing will be done in compliance with applicable legal frameworks.
As of now, Octosell does not offer an opt-out for data collection. The collection of customer information, including order data and phone numbers, is essential for providing merchants with accurate reports on customer behavior and chatbot effectiveness. However, we comply with legal requirements for data access, correction, and deletion as mandated by laws like GDPR.
We employ industry-standard security measures to protect merchant and customer information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no security measures are completely infallible.
We may update this Privacy Policy periodically to reflect changes in our practices. Significant changes will be communicated via email to our users. Your continued use of Octosell after such amendments signifies your acceptance thereof.
For any privacy-related questions or concerns, please contact us at navneet@buywithai.shop. Your privacy is our priority, and we are dedicated to protecting your information while providing a valuable service.
By using Octosell AI Sales Assistant, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.