COMPUTER TECHNOLOGY READINESS FOR WVS ONLINE COURSES

Whether working on a computer at school, home, or another location, you want to be sure it is ready to handle most anything that may come up in an online course.  It is recommended that each student use the same/device computer, if at all possible.

Online courses make use of a wide variety of features and technologies such as:  Java, Flash, HTML5, CSS2/3, and depending on the course, other specialized components that help achieve a more immersive learning experience.

Due to the wide array of technologies in our over 150 courses, there are some limitations to browsers and devices that are supported.  At present, our course providers test and verify a wide variety of devices and have ongoing programs to migrate away from any technologies that are not compliant with newer mobile platforms.

The following specifications are general recommendations that have been established to facilitate an optimal user experience. Courseware may run on lower specifications, but user experience may be impacted. When a course has different additional requirements, those will be reflected in the first module of the course.

Minimum Browser Requirements:

Recent versions of the following browsers may be used on a device that supports Java, Flash, and HTML 5, but Chrome and Firefox are the preferred browsers.

·         Internet Explorer

·         Mozilla Firefox

·         Google Chrome

·         Safari

Required Browser Plugins and Settings:

·         JavaScript enabled

·         Cookies enabled

·         Java installed (up to date version)

·         Flash player installed (up to date version):  NOTE:  Adobe Flash in Chrome:  With recent Chrome updates, there are two areas to check for consistent content visibility. In browser settings you now will only have the option to ask first when viewing flash content. We suggest you also access a second option available via the url bar icon which will allow access across an entire site. See detailed instructions or Screencast

Browser version and capabilities can be assessed at:  

http://www.whatismybrowser.com

After using the “What is My Browser” link, take the necessary steps to prepare your computer.  For technical issues requiring a download of software or update of a browser, start with your IT department, tech support at your school, or Internet provider.  Examples of technical issues:  course access, course not loading completely (browser issue or filter issue), email issues, plug-ins needed, updated browser version needed, etc.

There are updates to browsers all the time that can cause issues with display of content and how it was developed that are out of our control.  WVS will notify schools through the Coach/Local Education Guide at the school as we become aware of issues and potential solutions.  WVS also posts latest technical requirements and support strategies on our website at: http://www.wisconsinvirtualschool.org/contact/. 

Students Reporting They Are Unable to See Content:  

Black Box Appears on the Content Page:

Content Page is Blank:  Mixed Content http and https must be addressed.  Work with your local IT using the information below for guidance as each browser version is slightly different.

Students are Prompted to Login Again to Access Middlebury Content:

Supported Browser Plug-ins and Settings

The following plug-ins and settings are required:

  • JavaScript enabled
  • Pop ups allowed
  • Cookies enabled
  • Flash 7 or higher installed
  • Java 7 or higher installed
  • Adobe Shockwave Player
  • Adobe Flash Player
  • Adobe Acrobat Reader

White list these URLs:

Google Schools:  Please note that students will need the ability to communicate outside of their educational domain for both email communication and access to Google documents from their online teachers and the WVS office etc.  WVS Office Staff and Teacher Consultants will have endings in @cesa9.org. 

Minimum Hardware Requirements:

In general, devices such as Google Chromebooks or Nooks that have limited support for Java and Flash will not be compatible with the majority of course offerings.

PC

·         2.33GHz or faster x86-compatible processor

·         Windows 7, Windows 8, Windows 10

·         2 GB Ram

·         Display settings 1280x1024 resolution or above

·         128MB Graphics Memory and Sound Card

 

MAC

·         Intel Core™ Duo 1.33GHz or above

·         Mac OS X v10.9 or higher

·         2 GB RAM

·         Display setting 1280x1024 resolution or above

·         128MB Graphics Memory and Sound Card

 

Hardware configurations can be accessed as follows:

Windows:  Start Button > Type System Information > Select

Mac: Apple menu > Select About This Mac

Bandwidth Requirements:

A free bandwidth test is available at www.bandwidthplace.com to assess your computer’s download and upload speeds or http://www.speedtest.net   or  http://www.dslreports.com/stest

Remember to Log off Completely:

It is important that students completely log out of both Genius, the Student Information System and BUZZ, the Learning Management System. If a student does not log off completely, it can cause errors in connectivity or being kicked off sporadically. The immediate solution is to clear the cache. The connection eventually clears but clearing the cache fixes it faster. The long-term solution is to have the student log out of Genius and BUZZ with the logout button.  This is especially important when multiple students may be utilizing the same technology.  For information on how to clear your cache visit: http://www.wikihow.com/Clear-Your-Browser's-Cache

Wisconsin Virtual School

Monday - Friday 8:00 a.m. to 4:00 p.m., except holidays

715-453-1953

wvshelpdesk@cesa9.org

Last updated 10/4/2018