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Customer Service Talk - Unite LA 2016
Hi there! Thank you for taking the time to help me with my research for the talk I am giving at Unite LA. It really means a lot to me!

Nothing you say here will be shared with anyone else at Unity. This is purely for my own benefit in understanding how you lovely, awesome Asset Store/game devs provide user support on a daily basis. You may remain anonymous and your replies will be kept strictly confidential.

If you have any questions about the form, please contact me at thomasr@unity3d.com. Thank you again for contributing - and I hope to see you there!
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Are you an Asset Store publisher, game developer, or both? *
Please select the methods you currently use to offer general or technical support for your product: *
Required
Please select the methods you currently use to advertise and promote your product: *
Required
How would you deal with a customer who asks you for a refund without first asking for assistance? *
How would you deal with generally difficult customers? Can you give any examples? *
How would you deal with a customer who leaves you a bad review without contacting you for help or a refund? *
How would you deal with a customer who provides you with feedback or suggestions on making your product better? *
If a customer leaves you positive feedback, what do you do with this feedback? *
Is it okay for me to mention your name during the talk, to thank you for contributing to this questionnaire? Your answers will not be disclosed. *
If you answered Yes, please provide your name or publisher name here:
Is there anything else you would like to say about your experience with or approach to working with customers? *
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