KAJIAN KEPUASAN PELANGGAN TERHADAP PERKHIDMATAN JABATAN PENDAFTAR/CUSTOMER SATISFACTION ON THE SERVICES OF THE REGISTRAR'S DEPARTMENT
Tuan/Puan yang dihormati,

Kajian ini bertujuan untuk menilai tahap kepuasan dan tahap persepsi pelanggan terhadap perkhidmatan Jabatan Pendaftar. Kami amat menghargai sekiranya tuan/puan dapat menjawab soalan dengan teliti kerana maklumat yang tuan/puan beri akan mempengaruhi ketepatan dan kejayaan kajian ini. Kesemua maklumat yang tuan/puan berikan dianggap sulit dan akan digunakan untuk penambahbaikan perkhidmatan Jabatan Pendaftar semata-mata.

Terima kasih di atas kerjasama yang diberi dan masa yang diuntukkan untuk menjawab soal selidik ini.

Dear sir/madam,

The purpose of the survey is to evaluate the level of satisfaction and the level of customer perception towards the services of the Registrar's Department. We would greatly appreciate it if you can answer all questions carefully, as the information you give will affect the accuracy and success of the study. All the information you provide will be treated in strict confidence and will solely be used for the improvement of the Registrar's Department services.

Thank you for your cooperation and for spending the time to answer the questions in this survey.

BAHAGIAN A/ SECTION A : PROFIL PELANGGAN/ CUSTOMER PROFILE
Sila tandakan [ / ] dalam petak berkenaan / Please tick [ / ] the relevant box :
1. Kumpulan Perkhidmatan/ Service Group
Required
2. Jantina/ Gander
Required
3. Julat Umur/ Age Group
Required
BAHAGIAN B/ SECTION B : TAHAP KEPUASAN PELANGGAN/ CUSTOMER SATISFACTION LEVEL
Berdasarkan pengalaman anda berurusan dengan mana-mana bahagian di Jabatan Pendaftar, sila tandakan [ / ] pada skala yang disediakan bagi menyatakan tahap kepuasan anda terhadap kualiti perkhidmatan yang diterima daripada Jabatan Pendaftar/

Based on your experience of dealing with any section of the Registrar's Department, please tick the appropriate scale to indicate your level of satisfaction with the quality of services received (From the Registrar's Department)

1. Ketepatan memberi maklumat yang anda perlukan./ Accuracy of giving you the required information
Ulasan / Comment (Jika ada/If any)
Your answer
2. Kesegeraan memberi maklumat yang anda perlukan./ Urgency to giveyou the required information
Ulasan / Comment (Jika ada/If any)
Your answer
3. Keberkesanan menyampaikan sesuatu isu/perkara yang anda kemukakan./ The effectiveness of delivering/communicating the issue/thing you raised.
Ulasan / Comment (Jika ada/If any)
Your answer
4. Kesediaan mendengar dan membantu menyelesaikan masalah atau aduan anda./ Readiness to listen and to help solve your problem
Ulasan / Comment (Jika ada/If any)
Your answer
5. Kepekaan dan rasa mengambil berat terhadap kebajikan anda./ Sensitivity and sense of concern for your welfare
Ulasan / Comment (Jika ada/If any)
Your answer
6. Memberi layanan yang adil dan saksama kepada anda./ Providing fair and just service to you.
Ulasan / Comment (Jika ada/If any)
Your answer
7. Pengetahuan kakitangan yang mengendalikan urusan anda./ Knowledge of the staff who handle your business
Ulasan / Comment (Jika ada/If any)
Your answer
8. Kemahiran kakitangan yang mengendalikan urusan anda./ Skills of the staff who handle your business
Ulasan / Comment (Jika ada/If any)
Your answer
9. Sikap kakitangan yang mengendalikan urusan anda./ Attitude of the staff who handle your business.
Ulasan / Comment (Jika ada/If any)
Your answer
10. Keselesaan, kekemasan dan kebersihan di kaunter dan ruang menunggu./ Comfort, neatness and Cleanliness at the counter and lounge area.
Ulasan / Comment (Jika ada/If any)
Your answer
11. Kesesuaian informasi yang disediakan di kaunter dan ruang menunggu./ Suitability of information provided at the counter and lounge area.
Ulasan / Comment (Jika ada/If any)
Your answer
12. Layanan oleh kakitangan yang bertugas di kaunter./ Service provided by the staff at the counter.
Ulasan / Comment (Jika ada/If any)
Your answer
BAHAGIAN C/ SECTION C : TAHAP PERSEPSI PELANGGAN/ CUSTOMER PERCEPTION LEVEL
Berdasarkan pengalaman anda berurusan dengan mana-mana bahagian di Jabatan Pendaftar, sila tandakan [ / ] pada skala yang disediakan bagi menyatakan tahap persepsi anda terhadap kualiti perkhidmatan yang diterima daripada Jabatan Pendaftar./

Based on your experience of dealing with any section of the Registrar's Department, please tick the appropriate scale to indicate your level of perception with the quality of services received (From the Registrar's Department)

1. Pengurusan Sumber Manusia/ Human Resource Management
Ulasan / Comment (Jika ada/If any)
Your answer
2. Pengurusan Pentadbiran dan Governan/ Administrative and Governance Management
Ulasan / Comment (Jika ada/If any)
Your answer
3. Pengurusan Maklumat/ Information Management
Ulasan / Comment (Jika ada/If any)
Your answer
4. Pengurusan Perundangan dan Integriti/ Legistlation and Intergrity Management
Ulasan / Comment (Jika ada/If any)
Your answer
5. Pengurusan Perkhidmatan Akademik/ Management of Academic Services
6. Pengurusan Keselamatan/ Management of Security
Ulasan / Comment (Jika ada/If any)
Your answer
BAHAGIAN D/ SECTION D : CADANGAN PENAMBAHBAIKAN/ SUGGESTIONS FOR IMPROVEMENT
Sila nyatakan sebarang cadangan penambahbaikan ke arah meningkatkan kualiti dan mutu perkhidmatan Jabatan Pendaftar./ Please indicate any suggestions for improvement to increase the quality of services of the Registrar's Department.
Your answer
Sekiranya anda memerlukan maklumbalas daripada Jabatan Pendaftar sila lengkapkan ruangan di bawah/If you need feedback from the Registrar Department please complete the details below
Nama /Name
Your answer
Emel/Email
Your answer
No. Telefon/Phone Num
Your answer
Soalan tamat. Kesudian anda memperuntukkan masa untuk menjawab soal selidik ini didahului dengan ucapan terima kasih./ End of question. Thank you for your willingness to take the time to complete the survey.
Sekiranya terdapat keperluan maklumat tambahan,
Hubungi :/ Should you have any further information,
Please contact:
Unit Pentadbiran
Seksyen Pentadbiran
Bahagian Pentadbiran dan Governan
Jabatan Pendaftar
No.Tel : 088-320000 Exr. 1061/1082/1143
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