CUSTOMER SATISFACTION SURVEY
Dear Customer, Our goal is to deliver a good service to you. As our customer, your constructive comments would be greatly appreciated in order to help us continuously improve our service to you.
Indicate the degree to which the statements apply to you by choosing the appropriate scale. (1) Not satisfied (2) Somewhat satisfied (3) Satisfied (4) Very Satisfied (5) Extremely Satisfied
1. BASIC INFORMATION
2. DEPARTMENT/FACULTY/UNIVERSITY/COMPANY *
Your answer
3. Timeliness & Reliability of Delivery *
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
On-Time delivery
Respond promptly
Provides accurate info/part/service
Service is there when needed
Short lead time
4. Quality of Product & Services *
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Provides 100% quality products/service
Accepts responsibility of quality works
Request constructive improvement
Positive feedback
Functionality of product
5. Responsive to Customer Needs *
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Good listener
Delivers to point of use
Review changes with customer
Competitive cost
Always there when needed
6. Communication with Customer *
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Communication clear
Positive attitude
Understand customer needs
Develops new idea with customer
Maintains regular communication
7. Comments by customer
Your answer
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