Measurement Plan Template
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Process Name:
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Performance MeasureOperational DefinitionData Source and LocationSample SizeWho Will Collect the DataWhen will data be collectedHow will data be collectedOther data that should be collected
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Ex. volume of service requests from XYZ dept.Count and type of requests from this specific group w/in XYZ dept.report out of ServiceNow100% of all ticketsmanager of staff who resolve those ServiceNow ticketswill be collected for the entire day/week/month/hour/etcinformation logged in ServiceNowpotentially the requests that are sent directly to staff email addresses
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How will data be used?How will data be displayed?
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To identify who is requesting service
To identify types and highest volume requests
To identify cyclical trends to inform staff modeling
To call out opportunities to improve service levels
Trend Charts
Pareto Charts
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