Universal Credit content review
We're working with Lloyds Banking Group to review and update our guide to Universal Credit. To help with that it would be very valuable to understand the issues people face when applying for Universal Credit. We might not be able to improve Universal Credit but if we can help you help people better that would be a success for us.
When helping people to apply for Universal Credit rate these elements for how difficult people find them. (1 very easy - 5 very difficult)
Very easy
Easy
Slightly difficult
Difficult
Very difficult
Gathering information to complete the claim form
Completing the online form
The automatic time out of the online form
Completing a claimant commitment
Budgeting until the first payment
Eligibility criteria
Interview at JobCentrePlus
Specifically when people are completing a UC application which elements cause them issues? (select all that apply)
How do you rate the following supports for Universal Credit (scale = a great support, a support, of little use, wasn’t aware of this)
Great support
Some support
Of little use
Wasn't aware of this
Learn My Way - Universal Credit: a how to guide
Money Advice Service - Money Manager
Age UK - Benefits Calculator
Universal Credit service - online preparation tool
Silver training - practice form
Gov.uk - Universal credit guides
We’re working with Lloyds Banking Group and other partners to update our guide to Universal Credit. We’re kicking this off on the 11th July with a workshop in central London. Would you like to be involved?
If you want to continue to be involved, what’s the best email address for us to contact you on?
Your answer
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