Help Desk Quality Assurance Survey
Let us know at Help Desk how we did!
Time and Date of your call or email?
Did the support specialist greet you and give you his/her name if you called?
Did the support specialist answer the phone in a warm and helpful tone if you spoke to them on the phone?
Did the support specialist ask you questions regarding your issue? How helpful were those questions?
Did the support specialist assist you with resolving your issue? If not, did he/she create a work order to have a tech to assist you?
How was the overall quality of the call or email experience?
Not Helpful at all
What are some things we could do better during a call?
What is the name of the support specialist that assisted you?
Would you like to be contacted regarding your experience?
Thank You! We strive to make your experience better!
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