RMA form Poi Doctor
Return Material Authorization request form.

What to do when the ordered product is not as expedited and you wish to return it? This will be explained in the form below.

Much love,

Poi Doctor Elves
Instructions for returns.
We can understand that it is sometimes hard to order the right product and it can happen that it is not as you expected.
If you want to return a product or an order from poidoctor.com for any reason, you are required to:

1. Contact us about your wish to return within the cooling off period (starts 1 day after receiving the product(s) and lasts 14 days), you can do this by filling in this form. After submitting this form it will be send to our mail-address and we respond and help you kindly. After these 14 days the purchase is a fact and can not be returned.

2. Check if the product's are still in perfect reselling conditions and included all original accessories (lights, cables, etc), if possible in original condition and packaging (everything which was with the product), otherwise we can not accept your wish to return.

3. You as the consumer are responsible for the shipment(cost) of the returning products, BUT all funds (original order + RMA shipping) are refunded when the RMA is accepted. If you are not in time to ship the returning products then the purchase is a fact.

So to be clear:

On a 100% order RMA = 100% order value + RMA shipping
On a partial order RMA = 100% of merchandise value + RMA shipping

You can only ship returning products with our approval so step 1 is very important!

Lets hope you do not have to return your purchase(s) and instead have a lot of fun spinning! :)
Fill in your name. *
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Fill in your home address. *
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What is your email-address? *
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Fill in your order number: *
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What was the date of purchase? *
Please enter here the exact date of purchase.
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What was the date of receiving the order? *
Please enter here the exact date of receiving the order.
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What do you wish to return? *
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Why do you wish to return? *
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