OASIS Technical Support
Use this form to report issues that you are having with the OASIS website.
If you have questions about existing orders, shipments, products or billing, please reach out to Customer Service directly. Use the "Customer Service" link at the bottom of any OASIS page for contact information.
For issues using Pearson Digital Products such as access codes, websites and eTexts, follow these links for assistance:
Technical Support for Pearson Higher Ed Digital Products, including MyLabs & Mastering -
Technical Support for Pearson K12 Digital Products -
For OASIS General Inquiries:
To update your OASIS Registration information:
OASIS Login Issues
Before requesting help with logging in, please be sure you have done the following:
1. Are you on the right URL?
- Higher Ed customers (US):
- K12 School customers (US):
- Pearson Employees only:
(must be on Pearson network to login)
- Higher Ed (US):
- Higher Ed & K12 Customers (Canada):
2. Click "Forgot PIN?" on the Login page to reset the PIN automatically
3. Received the PIN reset email from OASIS and used the temporary PIN within 24 hours. If the PIN has expired, click "Forgot PIN?" to request another.
I need help with this Login issue:
I know my User ID but not my password
I know my User ID but my password isn't working
I don't know my User ID or password
I don't know if I'm already registered to use OASIS
Common OASIS issues
1. OASIS is optimized to work best with Internet Explorer. If you are using Firefox, Chrome, Safari or another browser, please try Internet Explorer instead.
2. If you are using Internet Explorer 8 or higher, you may need to use “Compatibility View”. Doing so will give you full access to all OASIS features.
If you have a technical issue using OASIS that is not listed above, please provide the following information to help us understand it better
Select the OASIS address that you are using:
Higher Ed Customers (US):
K12 Customers (US):
Higher Ed Customers (US-new):
Higher Ed & K12 Customers (Canada-new):
Which operating system are you using?
What version is your operating system?
Which browser you are using?
Firefox / Mozilla
What version is your browser?
Are the tabs at the top of the screen working?
Place an Order, Order/Credit Tracking, File a Claim, Price & Availability, etc.
In which section did you encounter the issue?
Place an Order
File a Claim
Price & Availability
Sales Rep Locator
My OASIS - PIN Reset
My OASIS - ISBN Preferences
My OASIS - OASIS eAccess Codes
If the issue is with a Shopping Cart within "Place an Order", please provide the Cart number:
What steps did you take before reaching the issue?
Please include ISBNs, keywords, screen you were on, buttons/links that you clicked:
If you are getting an error message, exactly what does it say?
Your Contact Information
What is your OASIS User ID?
Please DO NOT send your password!
School or Business Name:
First & Last Name:
NOTE: Please DO NOT enter credit card information on this form.
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