HELPCENTER - CARE PROVIDER
HOW DOES IT WORK? We are building a community around health and care through technology. Create a free account so that care seekers can start finding you as care provider. With 24/7 Customer Support Whether you’re seeking or providing care, we’re here for you before, during, and after your experience. We've answered the most common questions about medx.care in our Help Center, and for everything else you can contact us through the live chat.

Français: https://docs.google.com/a/medx.care/forms/d/e/1FAIpQLSdtzpsVSrUvR82bKSkmpBywVB-5AqsmsAPCpA1lzJjrnMR1EA/viewform

Interested to Run Small or Big Healthcare projects with us?
We do in Healthcare Certification, Healthcare Data collecting, analysis & Insights, Healthcare equipment/medication purchases.
Please request your project here https://docs.google.com/a/medx.care/forms/d/e/1FAIpQLSeWMKRIp_v3o_hFU9kuCRAyNb96qKORYNijjyy9ES_SQGo6GQ/viewform
Please make sure to read our SLA here https://drive.google.com/a/medxcenter.net/file/d/0B3DR8aLynsnMUTJmdkRneVBRVzQ/view?usp=sharing

Price range between 300 till 10.000 Euro

GETTING STARTED - How to provide care?
Earn money and save time as a medx.care provider: Use your knowledge, capability and time to save more lives across the emerging countries while making money START CONSULTING NOW
JOIN AS CARE PROVIDER: Start by creating your listing. It’s like a profile page for your care skills and capabilities. What’s in a listing? You’ll fill out a description, take and upload photos, and add your consultation price. Your listing helps guests get a sense if you are a trusted care provider. Keep in mind that your practice number is a critical verification element. Once the care provider availability is set and details of your listing too. Care seekers, relatives, family members and other care providers can book but the main care provider controls calendar and settings.
Care seekers find your listing and book. You’ll get a reservation confirmation and a message from your guest.
How do patients pay : MEDxCare handles all of the payments done online — you will only have to deal directly with money when the appointment is made with a Cash option. Patients get charged before they arrive. Please make sure to check which type of payment has been selected by the patient.
So much more than money : Besides the extra income, providers join a supportive worldwide community. There are always opportunities to learn from MEDx.care’s partners and other providers (case studies and second opinion).
How to Create a MEDx Account - In case you don't have a medx.care account, you can create one in a few steps: Go to www.medx.care If you see the JOIN AS Care Seeker or JOIN AS Care Provider button, fill out your name, email address or mobile phone number, password, date of birth and gender. To finish creating your account, you'll need to confirm your email. If you already have a medx.care account, you can log into your account by entering your email and password and clicking.
How do I finish creating my MEDx.care account and confirm my email?
"To finish creating an account, you need to confirm that you own the email that you used to create the account:
To confirm your email, click or tap the link in the email you got when you created the account. Can't find the email?
Confirming your email helps us know we're sending your account info to the right place.
Note: Please confirm your email as soon as possible. You may not be able to use your account until you confirm your email."
Why am I being asked to add my phone number to my account?
"Adding a phone number to your account:
Helps keep your account secure
Makes it easier to connect with friends and family for healthcare relatives management
Makes it easier to regain access to your account if you have trouble logging in
If you see a number suggested for you when we ask you to add your phone number, it will only be added to your account if you choose to confirm and verify it."
"I can't find my MEDx.Care signup confirmation email."
"If you created a MEDx.Care account with an email, we sent a confirmation link to that email. If you can't find your confirmation email:
Check your junk mail folder. If you're using Gmail, check your Social emails.
Make sure that you entered the correct email. If you entered the wrong email, you can change it and send the email again."
Why did I get a confirmation email from MEDx.Care ?
"When you create a MEDx.Care account or add a new email to your existing account, we'll send you an email. To confirm that you own this email, click on the link in the confirmation email."
Can i also order Equipments, volume medications, medical education and others with medx.care
MANAGING YOUR ACCOUNT
Login and Password
"If you know your current password, you can change it. When you create a new password, make sure it's 6 characters long and use a combination of numbers, uppercase and lowercase letters and punctuation marks to make it strong. Avoid including your name or common words. Your password should be difficult to guess.
If you're having trouble changing your password email us info@medx.care."
Log Into Your Account
" Make sure no one else is logged into MEDx.Care on your computer
To log someone else out, click at the top right of your MEDx.Care homepage and select Log Out
Go to the top of www.medx.care and enter one of the following:
Email address: You can log in with any email address that's listed on your MEDx.Care account
Username: You can also log in with your username
Phone number: If you have a mobile phone number confirmed on your account you can enter it here (skip the zeros before the country code and any symbols)
Enter your password
Click Log In"
How do I log out of MEDx.Care ?
"To log out of MEDx.Care :
Click at the bottom left of any MEDx.Care page
Select Log Out"
I don't know if I still have a MEDx.Care account.
"If an account you created is still on MEDx.Care , we can help you find it. You'll need to know an email address, a phone number, or the username associated with your account.
If you're still having trouble finding your account, a friend may be able to help you.
Note: once you find the account, you can reset your password. You can then continue using your account"
I have two accounts. Can I merge them?
"We don't currently offer a way to merge two accounts"
"How can I make my MEDx.Care password strong?"
"When you create a new password, make sure that it's at least 6 characters long. Try to use a complex combination of numbers, letters and punctuation marks.
If you see a message letting you know the password you entered isn't strong enough, try mixing together uppercase and lowercase letters. You can also make the password more complex by making it longer with a phrase or series of words that you can easily remember, but no one else knows.
Keep in mind that your MEDx.Care password should also be different than the passwords you use to log into other accounts, like your email or bank account."
Can you send me a copy of my password without resetting it?
"We can't send you a copy of your password without resetting it. If you're having trouble remembering your password, you can change it.
Note: if you're already logged in, you can change your password from your settings."
"Login HelpI can't log in."
"If you're having trouble logging into your MEDx.Care account here are a few things to try:
Reset your password"
I'm not receiving the email to reset my password.
" If you requested a new password but didn't receive your password-reset email:
Check the spam or junk mail folder in your email accounts linked to your MEDx.Care account. .
Check the mobile numbers connected to your MEDx.Care account.
Try to reset your password again."
"Notifications"
Notifications are updates about activity on MEDx.Care .
Does MEDx.Care sell my information?
"No, we don't sell any of your information to anyone and we never will.
You have control over how your information is shared. To learn more about the controls you have, visit medx.care Privacy Basics."
How do I add or change my profile picture?
"To add a profile picture or change your current profile picture:
Go to your profile and hover over your profile picture.
Click Update Profile Picture.
You can:
Upload a photo from your computer.
Take a new photo.
Select a photo you've already uploaded or one you're tagged in.
Crop your photo and click Crop and Save. If you don't want to crop your photo, click Skip Cropping in the bottom left, then click Save.
Your current profile picture is always public.
Note: Your profile picture must be at least 180 pixels wide."
PROVIDING CARE TO PATIENTS
The Provider Dashboard
Setting Availability
Filling in the consultation feedback
Checking daily appointments on your dashboard
Checking daily the available budget
Prepare the consultation through the study of the medical history
Prepare a good internet and your webcam before remote consultation
What can I do if a patient needs to go abroad for treatment? MEDx.care can recommend your case to our partner hospitals across the globe. But we will need an email to internationalpatient@medx.care with information highlighted on the below picture.
How do reviews work?
After a consultation, the patient or family member will get a copy of the medical record. The patient copy only will have a 5 stethoscopes to rate the consultation and a box to add comment.
How Long does a patient have to write a review after a consultation ended?
It will always be available for editing
Can i delete or reply to a review i disagree?
No
About our T&C, Privacy & Social Responsibility
"Get an answer right away" The quickest way to get an answer to your question is
1. To use our Help Center. There’s information on everything from MEDx.Care accounts to reservations, cancellations, and more.
2. But you can always live chat with us
3. Mail us info@medx.care"
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