Tech Services COMP 2017-18
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BCD
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Purpose and Work Streams 2017-18
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TECHNICAL SERVICES
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Purpose
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PurposeRole
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The Division of Technical Services provides the primary support for instructional and administrative technology, data programming, the District website, and the network and server infrastructure for the District.Department Manager
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Jeff Knutsen
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Data Point Person
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Jeff Knutsen
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Major Work Streams
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TitleDescriptionLead
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Help DeskUsers, Technicians or User Services Manager will enter an issue into SysAid Help Desk, User Services Manager will assign work to staff and deploy resources, Technicians will resolve the issue and close the ticket, User Services Manager will review open tickets and work with Technicians to resolve the issue.Lynda Chen
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Deployment of User ServicesDistrict Staff, Instructional Technology Department staff, or User Services Manager will identify needs for technology, Site staff, in consultation with User Services Manager, will select technology, Site/Department Admin will allocate budget. Site/Department or Technical Services Admin will order technology, Purchasing Department Staff and Technicians will receive and inventory the technology, Technician Supervisors will schedule installation, Technicians will install technology.Jeff K /Lynda Chen
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System-Wide Management and TroubleshootingSystem Specialists or Technicians will provide the notification of an issue, Director of Technical Services will assign System Specialist(s), System Specialists and Technical Services Director will determine resource needs, Director of Technical Services will contact vendors/consultants when need is determined, System Specialist and/or vendors/consultants will resolve the issue. Jeff Knutsen
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Programming and Application DevelopmentDirector of Technical Services will receive notification of a programming need or change from District staff, Director of Technical Services will assign programming staff, Director of Technical Services and Programmer will meet with staff making the request to identify program design or modification to existing program, Programmer will completes coding, Programmer will debug code, staff will request the project tests new programming, Programmer will make changes to code and repeat the previous step until the code is completed, Programmer will release live code.Jeff Knutsen
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Ignite (Tech Plan) Budget and ResourcesDirector of Technical Services will collaborate with the Director of Digital Learning on the projects that are part of the Technology Plan. This includes installing G3 and planning for G4; budget planning and forecasting, preparing and reviewing bids, ordering equipment, developing installation and implementation plans, and reporting out to stakeholders.Jeff K/TJ McCray
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Student Information System SupportThe Executive Director Of Research, Accountability, and Data Use with the assistance of the Registrar/Director of Enrollment in consultation with the Director of Technical Services, will plan and facilitate student information system meetings to ensure consistency across systems and monitor program implementation.Andrew Statz, Fatima Bandada, Jeff K
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