The outline terms of the agreement are as follows:
COST AND PAYMENT. LMT use an online automated payments system, and will require you to authorise equal monthly recurring payments of £14.45 (shared tuition – 20 minutes in a pair or 30 minutes in a group of three), £28.90 (individual 20 minute tuition) or £43.35 (individual 30 minute tuition). Occasionally, although shared lessons have been applied for, the only practical option is individual tuition. This is usually because no other children at the school want lessons on a particular instrument. As the minimum viable lesson length is 20 minutes and the Trust would therefore need to charge you an individual lesson rate if you wished to proceed.
Tuition charges are reviewed annually and any change in pricing would come in to effect from the start of the following academic year. Customers will be informed, in writing, by 30th April 2018 of any changes to pricing which would be effective from September 2018.
NUMBER OF LESSONS. A full year’s course of tuition consists of 34 lessons. Courses which commence at other times will consist of; November: 27 lessons, January: 21 lessons, March: 15 lessons, April: 12 lessons, June: 6 lessons.
This means that your child may not receive a lesson during every week of the term/academic year. Where the above allocation is not met, a pro-rated refund will be made.
LESSONS MISSED BY CHILD. You must give LMT at least four weeks’ notice of any school events, outings or other commitments that would result in your child not being able to attend their lesson. Given that notice the tutor will rearrange the session if at all possible or if it is impossible to reschedule the session within that academic year then you will be credited back with the lesson cost at the end of the academic year. Regrettably, lessons cancelled with less than four weeks’ notice cannot be credited or rearranged.
LESSONS MISSED BY TUTOR. Where a lesson cannot be attended by the tutor, all efforts will be made by the tutor to ensure seven days’ notice and the lesson will be rearranged. Where a lesson cannot be rearranged within that academic year then the value of the lesson will be refunded at the end of the academic year.
COMMUNICATION. LMT will provide a termly progress report to you. These are either updates sent by email (January & July) or a formal written report (April). Parents’ email addresses are made available to tutors (and vice versa) to allow more ‘impromptu’ feedback and communication and all pupils receive a practice diary, in to which progress notes will be made.
COMMITMENT. This agreement is for a ‘rolling’ programme of tuition. However, we recognise that circumstances can change and it may be necessary for you to terminate the arrangement. A full half-term’s notice is required to cancel tuition (see below).
Notice given on or before: 2nd September 2017 - Tuition ceases from: 24th October 2017Notice given on or before: 27th October 2017 - Tuition ceases from: 21st December 2017Notice given on or before: 5th January 2018 - Tuition ceases from: 23rd February 2018Notice given on or before: 19th February 2018 - Tuition ceases from: 13th April 2018Notice given on or before: 3rd April 2018 - Tuition ceases from: 29th May 2018Notice given on or before: 1st June 2018 - Tuition ceases from: 25th July 2018
Notification must be in writing by email (email@example.com) or in writing to Love Music Trust, 2A Bradwall Court, Bradwall Road, Sandbach, CW11 1GE and must include your child’s full name, school and instrument they are receiving tuition on. Where the above notice dates are not met, payment in lieu of notice will be made. At the conclusion of the notice period your payment will be cancelled.
Please do not cancel your payment unless instructed to do so; we will often reduce the last payment to account for any lesson credits owed.
INSTRUMENT HIRE. The terms and conditions for instrument hire (if selected) are as follows:
i. The fee for instrument hire is paid by way of a recurrent monthly direct debit for £5.00 (per instrument). This is reduced to £2.50 for the first twelve months for pupils enrolled in our Small Group & Individual Tuition programme (one remission per pupil only). Hire charges are waived for Cared for Children and those in receipt of Pupil Premium. No charge is made where instruments are loaned to hub partners.
ii. Instrument hire will be automatically renewed on a monthly basis, until the instrument is returned to us at the address above. Normal office hours are Monday to Friday, 8:30am-4:30pm.
iii. Upon the return of an instrument all subsequent payments will be cancelled, except those which are due to be collected from your bank within five working days. Please note that we are unable to issue partial refunds for instrument hire fees.
iv. Repairs (other than those necessitated by routine wear-and-tear) will be the financial responsibility of the hirer under all circumstances. v. The Love Music Trust reserves to the right to charge a repair cost for any instrument which is returned damaged.
vi. The instrument remains the property of the Love Music Trust at all times during the hire and must not be sold or otherwise disposed of.
vii. The Love Music Trust reserves the right to request the return of an instrument at any time.
viii. The Love Music Trust reserves the right to review these terms and conditions annually. All existing customers will be informed, in writing, of any changes.