Strengthening Organizations’ Ability to Provide Quality and Effective Services While Enhancing Their Viability Every organization has some capacity; otherwise, it would not exist. In times of limited resources and increasing demands, it is not enough for an organization to operate at less-than-maximum capacity. The question is how we can strengthen the organization’s ability to deliver quality services in the most efficient, effective, and community/client-centered way possible. The commitment you have made to improve your organization’s capacity is evidence that you believe there are possibilities for a stronger organization, improved services, and more measurable outcomes. The elements of organizational capacity are described below. As you read through each element, consider how each plays out in daily “organizational life.” Honest self-review of your organization’s capacity now can lead to more relevant and meaningful action plans for improvement.
*This Capacity Self-Review Tool was adapted from a tool developed by the United Way of Tulare County. We are indebted to Mr. Ernie Hernandez who has willingly shared materials associated with “Rural Connections”—a project which involves providing management support for 501c3 Community Benefit Organizations in Tulare County.