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ITIL® Intermediate Service Transition - Select

Course Information

Certification: ITIL® Service Transition Lifecycle  

Duration: 3 days

Domain: IT Service Management

Delivery Method: Classroom/Virtual Classroom

Accreditor: PEOPLECERT on behalf of AXELOS

Available Languages:  English, Japanese

Course Description:

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to teach the core disciplines of the ITIL best practice and positions the learners to successfully complete the associated exam.

The course is of interest to individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provisioning within an organization. In addition, the course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

Audience:

Learning Objectives:

At the end of this course, you will be able to:

Prerequisites:

Participants need to have the ITIL® Foundation certificate. In addition, around 2 years of IT experience is recommended.

Course Materials:

Course Agenda:

Day1

Day2

Day3

Course Introduction

Service Transition Processes – Part 2

Organizing for Service Transition

Introduction to Service Transition

Service Transition Processes – Part 3

Technology Considerations

Service Transition Principles

Managing People Through Service Transition

Implementing and Improving Service Transition

Service Transition Processes – Part 1

Challenges, CSFs, and Risks

Service Transition Processes – Part 2

Course Outline:

Course Introduction

MODULE 01: COURSE INTRODUCTION

MODULE 02: INTRODUCTION TO SERVICE TRANSITION


MODULE 03: SERVICE TRANSITION PRINCIPLES


MODULE 04: SERVICE TRANSITION PROCESSES — PART 1


MODULE 05: SERVICE TRANSITION PROCESSES — PART 2


MODULE 06: SERVICE TRANSITION PROCESSES — PART 3


MODULE 07: MANAGING PEOPLE THROUGH SERVICE TRANSITION


MODULE 08: ORGANIZING FOR SERVICE TRANSITION

MODULE 09: TECHNOLOGY CONSIDERATIONS


MODULE 10: IMPLEMENTING AND IMPROVING ­SERVICE TRANSITION


MODULE 11: CHALLENGES, CSFS, AND RISKS

Exam Information

Exam Description

The Service Transition (ST) module is one of the certifications within the ITIL Service Lifecycle workstream - Intermediate level.  Under the ITIL Credit System, the ST module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Exam Facts

Delivery

Online/Paper based

Format

Closed

Proctoring

Web/In-class proctored

Duration

90 minutes; 30 minutes extra for non-native English speakers

# of questions

8, Scenario-based, multiple part, and multiple choice questions

Pass Grade

70%

Exam Prerequisites

Proctor Requirement

Specific Proctor Requirements

The ITIL Intermediate Service Transition exam can be proctored by the instructor of the course or through the web proctoring service.

Proctors must:

In order for a proctor to be registered, the proctor must:

After the exam session proctors must:

Exam Location

Exam Planning

Course Specific Delivery Information

Course Delivery Requirements

Course Logistics

Standard Procedures apply

Internet Connection (in Class)

Optional

Class Size

Maximum: There is no maximum number of participants. However, please consult with the trainer in the event a request is made for over 20 participants.

Minimum: 6 recommended, but the course can be run with less.

Accreditation Requirements

The course is accredited by: AXELOS - View Accreditor Fact Sheet

Instructor Requirements

All courses have a standard operating procedure for onboarding instructors. This document describes the minimum requirements for all instructors for any course.

All instructors delivering the Service Transition course must also meet the following additional criteria:

Instructor - Process for Approval

If a partner applies for approval of a new trainer or an existing trainer wishes to extend his/her scope of certification, an ITpreneurs Intake and Evaluation form should be used. It is the responsibility of the ITpreneurs Service Delivery Team to ensure that each trainer’s CV and certificate is verified and validated by a master trainer prior to the ICF.

The following should be validated:

Train The Trainer Program

ITpreneurs offers two training programs for the trainers of the ITIL Intermediate courses: The ITpreneurs-Course-Familiarization (ICF) and the Train the Trainer (TTT) program.

ITpreneurs-Course-Familiarization:

Outline of the ICF for ITIL Intermediate:

TTT

Ordering Information:

Standard Procedures apply

ITpreneurs Services Teams / Contact Information

ITpreneurs Customer Solutions Team

For placing orders, Questions on order management, course logistics, general course management, instructor queries (bookings, issues), write to service@itpreneurs.com

ITpreneurs Service Desk Team

Support for online learning components such as the e-learning courses, eBooks licences, learning portals, websites, technology. servicedesk@itpreneurs.com

ITpreneurs Exam Team

Exam support, login questions, and proctor support questions;

exams@itpreneurs.com

Relevant trademarks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.
IT Infrastructure Library
® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

The ITIL  Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited.

All rights reserved.

v1.0 Jan 1, 2014

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