Chat Reference Assessment
Thank you for taking the time to complete this survey.
1. How often do you email a librarian or use chat reference?
A few times a week
A few times a month
Once or twice a semester
Never: This was my first time emailing the librarian / using chat reference
2. What was your reference question about today?
check all that apply
Research help for a course assignment
Instructions on library procedures (e.g. how to use the catalog; loaning a book from another UH library)
Computer or printer help
Locating a specific book or article
3. I felt that the librarian exerted his/her best effort in answering my question.
4. How likely are you to email a librarian or use chat reference in the future?
Not likely: I won't need much help in the future
Not likely: I don't think this service is helpful
5. Did you experience any technical difficulties when emailing the librarian / using chat reference? If so, please describe below.
6. How comfortable did you feel using the service?
Please feel free to provide additional comments regarding the UH West Oahu Library's chat and email reference services.
Never submit passwords through Google Forms.
Terms of Service