Group Sales Specialist
Grand Rapids Treetop Adventure Park is an aerial adventure park new to the Grand Rapids area. We are looking for driven individuals with a passion for the outdoors to join our team. We are looking for someone specific to be able to assist our outreach initiatives as well as helping managing our main office. This role is full time for the summer, with the potential for hours in the off season as well. We are looking for an individual that has a team mentality, but is also able to operate independently and critically.

Data maintenance by inputting in invoice data and pipeline tracking data
Updates Business Manager of daily changes in accounts
First point of contact for most of the daily customer inquiries both for groups and for general climbing
Helps with Social Media management and content creation based on our branding and marketing initiatives
Forwards information to the appropriate party as needed
Maintains office services by organizing office operations and procedures; controlling correspondence
Reaching out to local businesses, schools, and other organizations, and following up as necessary
In some instances, attending Expos to help cover outreach efforts of the organization
Assisting with programming as needed
Has a good understanding of all programming, processes, events, policies, and promotions
Other administrative tasks as assigned
Ensures that all interactions with customers follow a high level of customer service
Monitor social media channels
Prepare group booking forms
Operate and troubleshoot all systems and IT concerns

Key Skills:
Able to work independently
Teamwork mentality
Critical thinking
Strong Customer Service

Experience working in an office setting answering phones, emails, and communicating with customers in a fast paced environment.
Experience in sales and/or marketing
Bachelor’s degree or equivalent experience

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