Customer Care Specialist Application
Grand Rapids Treetop Adventure Park is an aerial adventure park new to West Michigan. We are looking for driven individuals with a passion for the outdoors to join our team. We believe in creating an unforgettable experience for those who enter our park, and our park guides are key in making that dream a reality. This role is full time for the summer, with the potential for some hours in the off season as well.

Responsibilities:
Being the first point of contact for all customers entering the site
Processing reservations
Manage waivers and check in of all guests entering the site
Manage cash register and log through point of sales systems
Merchandise stocking and other sales functions
Operates ticketing system
Answers off peak telephone calls
Light maintenance
Clerical projects
Assists guests as needed
Knowledgeable about the course processes, events, gear, and more
Assist with park events, groups, and activities

Key skills
Organized, polite, and enthusiastic
Strong customer service skills
Able to manage a variety of processes in a fast paced environment
Able to manage inventory tracking
Team player
Critical thinker
Self-starter

Requirements
Must be 18 years of age or older
Experience working a cash register/sales system

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Do you meet these qualifications? No worries if not, this just helps us better understand your experience.
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