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Last Updated

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Known Errors in Blackboard4/18/2014

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This page is organized in reverse chronological order (newest on top), regardless of the issue status. Be sure to follow work-around solutions where applicable. To search this page by keywords: on Windows [Ctrl] F, and on Macs [Command] F

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AreaKnown IssuesUsers AffectedDetailsCurrent StatusDate KnownDate ResolvedWork-AroundTicketed w/ Bb Vendor

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DiscussionsWhen pasting text into discussions, sometime replies are not visible.Some users (usually using Safari)An extra <div> tag is added to the end of the post when users paste text into discussions that prevents replies from being seen.
Pending Update7/15/2013Instructor or the original poster can edit the original post to remove the extra html code.Yes

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Kaltura VideoSome videos do not play after the May 7th updateAll usersAfter the May 7th update to Blackboard, some videos added to Kaltura may not play.
Requires Instructor Action5/7/2013As an instructor, please select edit from the drop down option menu and then submit. The video will now play properly.Yes

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All Course AreasDrag-and-drop isn't displaying properly in Firefox 19InstructorsWhen an instructor moves content, menu items, or grade center columns using the drag-and-drop functionality in Firefox 19 it does not appear to have moved in the window. Refreshing the screen shows the change.
Resolved2/28/20134/2/2013Update to Firefox 20 or use an alternative browser.No

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AnnouncementsDate restricted announcements that have been copied do not send email notifications
All usersDate restricted announcements send email notifications to students who have notification preferences set to receive emails on announcements when they become available. Announcements copied from previous courses by the instructor do not send email notifications. They do appear in the course and My Blackboard Updates correctly.Pending Update2/22/2013Instructors should recreate announcements in the current semester's course shell if they would like email notifications to be sentYes

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My BlackboardSocial Cloud Features including Profiles, Spaces, and Messages UnavailableSome usersMy Blackboard Social Cloud Features report "Access Denied," "Unavailable," or "Not Logged In."Resolved2/18/20135/7/2013This occurs when students access Blackboard through myUK. Please login to Blackboard directly at https://elearning.uky.edu to use Social Cloud Features.Yes

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Course ContentFirefox on Mac OS X doesn't display PDFsAll usersThe PDF plugin for Firefox on Mac OS X does not function
Resolved8/27/20122/19/2013Upgrade to Firefox 19 which includes a new PDF viewerNo

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AssignmentsSafeAssignments may not appear in the Grade Center
InstructorsSometimes when students submit a SafeAssignment, it may not appear in the Grade Center or needs grading page. In Testing7/24/2012Instructors should click on Course Tools, Safe Assign, SafeAssignments to view all Safe Assign reportsYes

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Grade CenterDate Submitted' time stamp in 'Needs Grading' for Group Assignmentis giving a different date/time than the 'Attempt Submitted' time stamp within the Grade History reportInstructorsInstructors will notice that the 'Date Submitted' time stamp within the Needs Grading page for Group Assignments will be incorrect.Post upgrade testing7/23/2012Within the Full Grade Center, mouse over Reports button and select 'View Grade History'. Instructors can navigate to find Group Assignment in question either on this page or by downloading the Grade History for the entire course and navigating through an excel sheet. This time stamp ('Attempt Submitted') will be correct.Yes

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Course ContentUnable to copy course that contains legacy SCORM dataInstructorsInstructors receive an error message such as RusticiSoftware/ScormContentPlayer/Logic/ExternalConfiguration
For reference, the Error ID is 32d15d9a-0a08-4bd7-9491-fe173e7c1d27 when trying to copy a course.
In Testing7/10/2012No known work-around Yes

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Assignments"Assignments" Course Link Missing

All UsersStudents are unable to see the 'Assignments' course menu link, even though the Instructor has made the course available.
Requires Instructor Action12/1/2011Instructors Must Show Link No

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Course ToolsCannot Use Rubric w/ SafeAssign
InstructorsAfter an Instructor associates a rubric with a SafeAssign assignment within the Grade Center, the rubric cannot be used when the instructor uses "View Attempt" of a student's submission. No option exists when selecting "View Attempt" to utilize the associated rubric.
In Testing9/28/2011Follow specific work-around directions here.Yes

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Course ToolsStudents cannot see external links and/or submit a SafeAssignment
StudentsA student's Internet Explorer browser cannot display links in Blackboard that go to external sites. OR, some students may not be able to submit an assignment through SafeAssign with Internet Explorer.
Requires Student Action9/23/2011Change Internet Explorer Settings No

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Course ToolsDuplicate categories give errors when trying to access Manage Categories Page
InstructorsWhen an Instructor goes to add another category within the Categories page and inadvertently renames the new category with the same name of an already existing category, it both saves the new category and gives an error page. Thereafter, anytime the Instructor wishes to manage categories they receive an error page and are not able to do so.
In Testing8/11/2011NoYes

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Packages and UtilitiesCheck Course Links feature does not work
InstructorsThe feature of "Check Course Links" within Control Panel>Packages and Utilities does not work. The links do not display after clicking on the feature.
In Testing8/11/2011No No

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Course ContentLinked Content not working All UsersAn "Invalid File" error message, or a blank page is received when attempting to access a .docx, .pptx, .pdf, etc. file. Only particular Blackboard users experience this problem, and they also get a blank page when navigating to the Content Collection tab on their My Bb module. If you experience this issue, please contact the Help Desk at helpdesk@uky.edu or (859) 218-4357.
In Testing1/5/2011No No

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