Educational Technology Faculty/Staff Help Request
If you need technical assistance with a JTCC supported application, please provide the following information so we will be better able to support your request. Help requests will be answered in the order they are received during regular business hours: Monday - Friday from 8 am until 5 pm.
JTCC Supported Applications
Resondus
Office 365
Google Apps
ProctorU
Blackboard
First Name *
Your answer
Last Name *
Your answer
JTCC email *
Your answer
Phone Number (Optional)
Best number to reach you Monday - Friday from 8 - 5.
Your answer
I am: *
Course ID *
If your question is about a specific course, please provide the course ID: example: (ITE 200 N01B). You can find your course ID in your list of Blackboard Courses. Please note that simply stating you teach ITE or ITE 200 is not enough for us to identify your course as many other instructors may also teach that course.
Your answer
Instructor MyTyler User ID *
Please provide your myTyler user id. This is the username you use to log into MyTyler. Example: Mary Smith (mfs235). Please note that there may be multiple users with your name (Mary Smith) and we can only identify you in Blackboard using the MyTyler user id (msf235).
Your answer
Additional Courses and IDs *
Many times requests come in asking for help that may involve additional students, faculty members, and/or courses. In these instances, it is essential that we have the user ids and/or course ids. If this applies to your request, please provide that information here. If not, please type n/a.
Your answer
I have a question about: *
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