Dodo Pizza Food court Check-up Form
Dear Mystery Shopper, please, look through this form before visiting the restaurant. You need to check some areas like restaurant entrance, restroom, counter, service at the counter etc. You can describe violations in a comment section. Thank you for your cooperation!
Date of your inspection
Specify your order number.
You can find it on the box or in the receipt
Please, specify the pizzeria you checked
Brasov-2 (Zaharia Stancu, 1)
What is your Name?
What is your account in Facebook? (link to your page)
How did the cashier behave after he/she noticed you?
Didn't greet, but smiled and made eye contact
Didn't react (was indifferent)
Was the cashier friendly?
If there is a violation, take a photo and attach it to the report. Describe the details in the paragraph "Comments to the report".
He or she was indifferent
The cashier was unfriendly, distracted or behaved rudely
Everything was great! (choose this variant only when you liked everything in pizzeria: service and atmosphere
Did you order the product you wanted?
Yes, I ordered what I wanted
No, there wasn't the size of pizza I wanted
No, there was no pizza I wanted in the menu
I couldn't place my order right away (the pizzeria did not work)
Did you get a lid / sugar / stirrer (if not, were they offered)?
Took everything I needed from a self-service stand
The cashier gave everything I needed
No, there was no lids, no stirrers, no sugar on a self-service stand
No, I didn't get a lid, a stirrer, sugar and there was no self-service stand
Are you satisfied with the speed of service at the counter?
Yes, the order was made very quick
There was a small queue, but I was quickly served
No, there was no cashier and I had to wait
No, there was a small queue, but I was slowly served
No, a long queue or slow service
Did you receive your order right after your name appeared on the board?
Yes, I received the order immediately
I received the order almost immediately, the staff acted a little bit slow
I had to wait, the order (pizza) was not ready
Did the cashier address to you by your name when you got the order?
The cashier should say "NAME, bon appetite"
Did you get a free sauce?
Yes, but not the one I wanted
No, I refused
What do you think about the food court in general?
I liked it
I didn't like it
Specify your phone number.
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