Thank you for your support on Cheritz Games.
Since December 19th we have transferred our reporting system on Mystic Messenger's bug/data loss/purchase issue to a new website to provide better customer support.
Your inquiries and reports will be handled from the following links.
Mystic Messenger Payment Error
https://goo.gl/rdCesPRequired Information : Detail information, Game account, Receipt(Screenshots)
Mystic Messenger Bug/Data Loss Report
https://goo.gl/rdCesPWe Cheritz will always try our best to provide better and more satisfying service to you.
Your love and support are deeply appreciated; it is what makes Cheritz become what it is today.
Thank you.
Sincerely,
Cheritz.