CLIENT SATISFACTION SURVEY WINTER 2016-2017
1 - Access to the Tourist Office - Signage
Access to the Tourist Office - Parking
Access to the Tourist Office - Opening hours
2 - Your level of satisfaction regarding the reception hall (layout, atmosphere, comfort, documents at your disposal...)
3 -Have you sought the help of a member of staff today ?
4 - How long did you wait for ?
5 - Was the member of staff receptive and attentive to your inquiries ?
If not, comment :
Your answer
6 - Your level of satisfaction concerning the answers given to your inquiries
7 - Reason for your visit to the Tourist Office :
8 - If you used the internet access (wifi) available in the Tourist Office, what was your level of satisfaction ?
9 - Did you purchase anything in our shop ?
10 - What is your level of satisfaction with the items available in our shop ?
Suggestions :
Your answer
11 - Have you visited the valley before ?
12 - How did you find out about Chamonix-Mont-Blanc ?
13 - Have you already visited our website ?
Comments :
Your answer
14 - What method of transport did you use to get to the valley ?
15 - How do you get about in the valley ?
16 - How much time have you spent in the valley ?
17 - Would you come and visit the valley again ?
If not, why not ?
Your answer
18 - You live in France, department N° :
Your answer
18 - You live outside of France, Country :
Your answer
19 - Over-all what is your level of satisfaction with your visit to the Tourist Office ?
20 - What are your comments, your opinions and/or suggestions to improve the valley's Tourist Office
Your answer
21 - Would you like to receive our newsletters ?
Email address :
Your answer
DATE OF YOUR VISIT :
Your answer
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