Help Desk Request

<< Technology Help Desk Request Form for Blackduck Public Schools >>

Note: If you are experiencing Pop-ups, "Glitches", Crashing or reduced battery life, please read the help file at blackduck.k12.mn.us/malware before opening a help ticket.

Your Name? *

If you are filling this form out for someone else, please enter THEIR name.

Your answer

Your Email Address? *

If you are filling this form out for someone else, please enter THEIR email address.

Your answer

Device ID? *

XXXX-XX format. Device ID can be found on the main Chromebook sticker on the outside case. This will be the same number as found on the inside below the display.

Your answer

Have you ensured that the device is charged and/or plugged in? *

Yes

Chromebook Problem?

Please choose the description that best matches your issue

Can't Log Into My Blackduck Google Account

Chromebook Won't Turn On

Chromebook Won't Charge

Screen/Display Issue

Track Pad/Keyboard Issue

Audio Problem: Speakers or Headphones

Problem With An App

Pop Ups or Dramatically Reduced Battery Life? Please see blackduck.k12.mn.us/malware first.

Other:

Problem With Other Technology?

Select from below

Website is Blocked

Desktop Computer

Printing

iPad

Other:

Please describe the problem you're having and any steps you've taken to resolve the issue. *

Your answer

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