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Help Desk Request
<< Technology Help Desk Request Form for Blackduck Public Schools >>
Note: Please review troubleshooting tips before opening a Help Request.
http://blackduck.k12.mn.us/troubleshooting
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* Required
Your Name?
*
If you are filling this form out for someone else, please enter THEIR name.
Your answer
Your Email Address?
*
If you are filling this form out for someone else, please enter THEIR email address.
Your answer
Device ID?
*
XXXX-XX format. Device ID can be found on the main Chromebook sticker on the outside case. This will be the same number as may be found on the inside below the display.
Your answer
Have you ensured that the device is charged and/or plugged in?
*
Yes
No
Chromebook Problem?
Please choose the description that best matches your issue
Can't Log Into My Blackduck Google Account
Chromebook Won't Turn On
Chromebook Won't Charge
Screen/Display Issue
Track Pad/Keyboard Issue
Audio Problem: Speakers/Headphones or Microphone
Problem With An App
Pop Ups or Dramatically Reduced Battery Life? Please see
blackduck.k12.mn.us/malware
first.
Other Issue
Clear selection
Problem With Other Technology?
Select from below
Website is Blocked
Desktop Computer
Printing
iPad
Other Technology
Clear selection
Please describe the problem you're having and any steps you've taken to resolve the issue.
*
Your answer
Please list a phone number or email address to be used to communicate during the repair process.
Your answer
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