Help Desk Request

<< Technology Help Desk Request Form for Blackduck Public Schools >>

Note: Please review troubleshooting tips before opening a Help Request. http://blackduck.k12.mn.us/troubleshooting

Your Name? *

If you are filling this form out for someone else, please enter THEIR name.

Your Email Address? *

If you are filling this form out for someone else, please enter THEIR email address.

Device ID? *

XXXX-XX format. Device ID can be found on the main Chromebook sticker on the outside case. This will be the same number as may be found on the inside below the display.

Have you ensured that the device is charged and/or plugged in? *

Yes

Chromebook Problem?

Please choose the description that best matches your issue

Can't Log Into My Blackduck Google Account

Chromebook Won't Turn On

Chromebook Won't Charge

Screen/Display Issue

Track Pad/Keyboard Issue

Audio Problem: Speakers/Headphones or Microphone

Problem With An App

Pop Ups or Dramatically Reduced Battery Life? Please see blackduck.k12.mn.us/malware first.

Other Issue

Clear selection

Problem With Other Technology?

Select from below

Website is Blocked

Desktop Computer

Printing

iPad

Other Technology

Clear selection

Please describe the problem you're having and any steps you've taken to resolve the issue. *

Please list a phone number or email address to be used to communicate during the repair process. *

Submit

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