Key Performance Indicators (KPIs)
Key Performance Indicators are quantifiable measurement that reflect the critical success factors of business.
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Why are KPIs Important
Owner are overwhelmed and distracted with day to day activities and task.

Owners must make important decisions, quickly, with greater consequences and often with limited information on hand.

Owners concentrate on the tactical decisions and neglect the strategic ones.

4 Things Every Business Owner Should Know
1. The profitability of the business depends on how well the employees consistently perform critical activities.

2. Employees perform best when they understand how their performance affects the bottom line, and how their
performance is measured.

3. Small changes in critical areas can have a great impact on the bottom line.

4. What gets measured gets done, and what gets rewarded gets done again.

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