Owners must make important decisions, quickly, with greater consequences and often with limited information on hand.
Owners concentrate on the tactical decisions and neglect the strategic ones.
2. Employees perform best when they understand how their performance affects the bottom line, and how theirperformance is measured.
3. Small changes in critical areas can have a great impact on the bottom line.
4. What gets measured gets done, and what gets rewarded gets done again.