User satisfaction survey on AU Library services Academic year 2017
Part I: General Information
1. Nationality
*Non-Thai (Please specify)
Your answer
2. Status *
Required
3. Faculty / Office (Please specify) *
Your answer
4. For What purpose do you use the library? (You may answer more than 1 item)
Others (Please specify)
Your answer
Part II Level of users satisfaction
Direction : Please indicate the level of your satisfaction on library services.
Level 1 = Very Low, Level 2 = Low, Level 3 = Neutral, Level 4 = High, Level 5 = Very High
Note: The one that you never use, please put a check mark in column "Never use"
Information resources
1. Books and Journals (in print format) are adequate and appropriate.
Very Low
Very High
1.
2. E-Books are adequate and appropriate.
Very Low
Very High
2.
3. E-Journals are adequate and appropriate.
Very Low
Very High
3.
4. Online databases are adequate and appropriate.
Very Low
Very High
4.
5. Tools: such as Turnitin, Endnote are adequate and appropriate.
Very Low
Very High
5.
6. Educational materials such as coloribus.com, LogoLounge, ect. are adequate and appropriate.
Very Low
Very High
6.
Services
7. Circulation Service is convenient and flexible.
Very Low
Very High
7.
8. Information Service is convenient and flexible.
Very Low
Very High
8.
9. Inter-Campus delivery Service is convenient and flexible.
Very Low
Very High
9.
10. Promotion of the use of information resources and services is adequate and appropriate.
Very Low
Very High
10.
11. Communication channels of the library are adequate and appropriate.
Very Low
Very High
11.
Infrastructure / Facilities
12. Computers are adequate.
Very Low
Very High
12.
13. Wireless access areas are adequate and appropriate.
Very Low
Very High
13.
14. Print/Scanner machines are adequate.
Very Low
Very High
14.
15. Library website is easy to use
Very Low
Very High
15.
16. Discussion rooms are adequate and appropriate.
Very Low
Very High
16.
17. Reading areas are adequate and appropriate.
Very Low
Very High
17.
Library information system
18. Renew book on web system
Very Low
Very High
18.
19. Notification of borrowing book system.
Very Low
Very High
19.
20. Check your book record system.
Very Low
Very High
20.
21. Search library catalog via library website (Find books)
Very Low
Very High
21.
22. AU-IR system (AU Institutional Repository).
Very Low
Very High
22.
Part III: Your suggestion and recommendation (What services do you need from the library?)
Your answer
1.
Your answer
2.
Your answer
3.
Your answer
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