Level of users satisfaction on AU Library with infrastructure and facilities support teaching & learning and research Academic Year 2017
Instruction : Part I – III For users who use the library
Part IV For person who do not use the library only (Both physical & Online library)
Definition : Infrastructure and facilities in AU Library consists of Information resources, Services,
Hardware & Software/Others, and Support Staff.
Part I: General Information
1. Nationality
*Non-Thai (Please specify)
Your answer
2. You are (You may answer more than 1 item)
3. For what purpose do you use the library? ( You may answer more than 1 item)
*Others (Please specify
Your answer
4. Your faculty/Office
Your answer
Part II Level of users satisfaction
Direction: Please indicate the level of your Expectation and Perception on service quality delivered by the AU Library
Level 1 = Very Low Level 2 = Low Level 3 = Neutral Level 4 = High Level 5 = Very High
1. Books(in print format) and E-Books are adequate and appropriate.
Degree of Expectation
Degree of Perception
2. Journals (in print format) and E-Journals are adequate and appropriate.
Degree of Expectation
Degree of Perception
3. Online databases are adequate and appropriate.
Degree of Expectation
Degree of Perception
4. Educational Tools: Turnitin, EndNote, SurveyMonkey are adequate and appropriate.
Degree of Expectation
Degree of Perception
5. Educational materials such as Coloribus.com, LogoLounge, etc. are adequate and appropriate.
Degree of Expectation
Degree of Perception
Services
6. Circulation Service is convenient and flexible.
Degree of Expectation
Degree of Perception
7. Information Service is convenient and flexible.
Degree of Expectation
Degree of Perception
8. Inter-Campus delivery Service is convenient and flexible.
Degree of Expectation
Degree of Perception
9. Library public relation is adequate and appropriate.
Degree of Expectation
Degree of Perception
10. Promotion of the use of information resources and services is adequate and appropriate.
Degree of Expectation
Degree of Perception
11. Communication channels of the library are adequate and appropriate.
Degree of Expectation
Degree of Perception
Hardware & Software/Others
12. Computers are adequate and appropriate.
Degree of Expectation
Degree of Perception
13. Wireless access areas are adequate and appropriate.
Degree of Expectation
Degree of Perception
14. Scanner machines are adequate and appropriate.
Degree of Expectation
Degree of Perception
15. Library website is easy to use
Degree of Expectation
Degree of Perception
16. Research rooms are adequate and appropriate.
Degree of Expectation
Degree of Perception
17. Reading areas are adequate and appropriate.
Degree of Expectation
Degree of Perception
Library information system
18. Renew book on web system
Degree of Expectation
Degree of Perception
19. Notification of borrowing book system.
Degree of Expectation
Degree of Perception
20. Check your book record system.
Degree of Expectation
Degree of Perception
21. Search library catalog via library website
Degree of Expectation
Degree of Perception
22. AU-IR system (AU Institutional Repository).
Degree of Expectation
Degree of Perception
Support Staff
23. Competencies of the staff are adequate.
Degree of Expectation
Degree of Perception
24. Expertises of the staff are adequate.
Degree of Expectation
Degree of Perception
25. Reliability and dependability (the degree of trust service delivery) of the staff
Degree of Expectation
Degree of Perception
Part III: Your need/suggestion and feedback.
Your need/suggestion and feedback.
Your answer
*Part IV: For person who does not use the library (Both physical & Online library)
1. Why do you not use the library?
Your answer
2. What services do you need from the library?
Your answer
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