Arcbees support offering improvements

To help us improve our support offering as well as the quality of our support, please consider reading http://www.arcbees.com/#!/support before starting this survey.

Important points to remember:
- When you purchase support packages, you also purchase an NDA, ensuring that all info exchanged is confidential.
- Depending on the support package, our SLA ensures support response times.
- We support older versions of our open source products up to 2 years after the release of a newer version.

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