Cancellation and Refund Policy
• The flexible terms and conditions of our Cancellation Policy are explained in greater detail on the Service Agreement page of our website.
Summary of Cancellation and Refund Policy:
• If an itinerary is canceled for any reason by either party, Lisbon Explorer Private Tours (Seller) and the Guest (Buyer) cannot be held liable for losses related to transportation, accommodation, payment processing, food, or travel expenses sustained by guests, their agents, representatives, or associates.
• Cancellations and complete refunds of any tour can be made free of charge if they occur more than 24-hours prior to the scheduled tour date.
• We do not charge a refund fee, but banks and payment processors may have a small fee for processing refunds.
• Any third-party fees applied to the Buyers payment by banks, credit card companies, or our credit card processor are not refundable. These fees include, but are not limited to processing fees, foreign exchange rate fees, e-check fees, chargeback fees, and refund processing fees.
• Cancellations made less than 24-hours before the tour time are subject to a charge that is equal to the deposit amount submitted to secure the reservation.
• No-shows or cancellations made less than 24-hours before the scheduled tour time are non-refundable.
• We also know that traveling can be an unpredictable adventure so we will NOT hold Buyers responsible for last-minute cancellations due to pandemics, strikes, extreme weather conditions, or events beyond their control. In these circumstances, we ask for the courtesy of an immediate phone call, or voice mail to advise us of changes.