If you're getting a persistent error message while working offline, make sure you do the following:
Keep your browser window open until you can go back online. Once you're back online, Google Docs will start syncing and saving your changes.
If Google Docs doesn't sync once you're online, copy the content of your document to a text file in order to make sure you've backed up your work.
To ensure that your offline content remains backed up, please zip up your Gears directory. You can find out how to locate your Gears directory by taking a look at this Google Docs Help Center article. Once you've located it, simply send it to a zip file.
If you've already closed your browser, it's possible some content has been lost. However, go back online making sure to access your documents from the same browser and the same computer that you used to edit them while offline. You'll want to be sure to check for your changes under Revisions.
If after trying the above you're still having trouble, please use these instructions to send us technical details we'll need to resolve this issue.
- On your Docs list, click the status icon at the top right.
- Choose Settings and then click Having trouble.
- Copy everything under 'Having trouble' and paste that information into an email (using the contact form). This information will be helpful to the Docs team when troubleshooting these issues.
