RTX Austin 2019 FAQ - Google Drive


1	RTX Austin 2019 FAQ
2	RTX Customer Service: RTXEvent@roosterteeth.com	Front Gate Support: order-support@frontgatetickets.com 888.512.7469
3	General
4	What is RTX Austin?	Only the best three-day animation, gaming and comedy experience you can attend! It is hosted by Rooster Teeth in the amazing city of Austin! Join us for the year’s greatest gaming on Center Stage, panels, and the glue that holds us together - our community!
5	Is there an age limit to RTX?	Age is just a number! Come one, come all. Children 6 years of age or younger get in for free with a paying adult. However, please note that RTX does not provide children with supervision, so do not send your kids to the event alone if they cannot take care of themselves.
6	What if I'm under 18?	Anyone can come to RTX, but if you're under 18, make sure your parent or guardian is aware that RTX is not responsible for you.
7	Will there be a place for parents to hang out?	We love when parents come and support their children! We do not have a dedicated lounge/area for parents to hang out. If you wish to come, you must also purchase a badge for admittance. This is due to strict security measures to keep our community and staff safe.
8	What is this year's event hashtag?	#RTXAUSTIN. We love seeing all of your great posts and stories!
9	Badges
10	When will badges go on sale?	Early Bird Rates (15% Discount) - Monday, January 14, 10:00 AM CT for RT Box members - Wednesday, January 16, 10:00 AM CT for FIRST members - Friday, January 18, 10:00 AM CT for the General Public Regular Rates - Monday, February 4, 10:00 AM CT for all badge types
11	Where can I purchase a badge?	You can purchase a badge by visiting our Tickets page or going directly to www.RTX2019.frontgatetickets.com. *Please note, this link will NOT work UNTIL Monday, January 14, 10:00 AM CT when badges go on sale.
12	How will I receive my badge?	We will offer shipping for all orders with a U.S. or Canada shipping address. All other international addresses will be will call pick up onsite at the Austin Convention Center. Cut-off Date to have your order shipped: Friday, June 7, 11:59 PM CT *Any badges purchased after this cut-off, no matter the address, will have to be will call pick up onsite at the Austin Convention Center.
13	How do I get my badge if it was purchased BY June 7, 11:59 PM CT?	All U.S. and Canada residents purchasing badges BY June 7, 11:59 PM CT will receive their badge in the mail to the address provided upon purchase. All badges purchased June 8, 12:00 AM CT or AFTER with a U.S. or international address will need to be will call pick up onsite at the Austin Convention Center between July 4-7, with a valid photo ID and confirmation email. An activation code will be listed on your badge with an information insert for activating your badge. Keep your badge in a safe spot and remember to bring it with you to RTX. If you have forgotten to bring your badge, you will have to purchase a new badge onsite.
14	How do I get my badge if it was purchased AFTER June 7, 11:59 PM CT?	Purchasing a badge AFTER June 7, 11:59 PM CT means you still get to enjoy all the fun of RTX, but you must will call pick up your badge onsite at the Austin Convention Center between July 4-7, with a valid photo ID and confirmation email. This includes all international orders whether they were purchased before or after June 7.
15	I purchased an RTX Bundle. Will it be shipped prior to RTX?	When you purchase an RTX Bundle (RTX bandana and 1 of each commemorative badge), the only delivery option is will call pick up because we are unable to ship bandanas. To ensure your ordered is fulfilled accurately, picking up the entire bundle will call pick up onsite is the best option.
16	I purchased an RTX Bandana. Will it be shipped prior to RTX?	When you purchase an RTX Bandana, the only delivery option is will call pick up because we are unable to ship bandanas.
17	I moved! How do I update my address to get my badge sent to me?	Great news! You can log in to your Front Gate Tickets account and update your address and other order information yourself. If you need additional support, you may contact Front Gate Support at order-support@frontgatetickets.com or 1-888-512-7469 with your 8-digit order number, the last 4 digits of the credit card used to purchase, and your new address.
18	Can I transfer my badge to someone else?	Yes! To do so, please log in to your Front Gate Tickets account and you are able to edit the information yourself (name, email, shipping address). Front Gate Support cannot edit the purchaser name on any order.
19	My badge is will call pick up and I need to change the name. What do I do?	Log in to your Front Gate Tickets account and you are able to edit the information yourself (name, email, shipping address). Or, you can contact Front Gate Support at order-support@frontgatetickets.com to have the badge picked up under a different name.
20	Badges were sent out and I never got mine/it was lost in the mail. What do I do now?	Reminder, all U.S. and Canada residents who purchase a badge BY June 7, 11:59 PM CT will have their badge shipped immediately following this cut-off date. However, if you have not received your badge at least 48 hours before the event, you may contact Front Gate Tickets at order-support@frontgatetickets.com or 1-888-512-7469.
21	What is the refund policy?	All RTX badges are non-refundable, sorry. But, they are transferable! Check out forums on www.roosterteeth.com where many fans are willing to buy/trade badges. Once you find someone wanting to buy your badge, you MUST contact order-support@frontgatetickets.com with your original name, email, order number, new name and new email address to notify them of the switch so they can accurately update the order information.
22	What type of ID do I need to pick up my badge at will call?	We require a valid photo ID (license, passport, etc.) AND the confirmation email (printed or electronic) to pick up your badge.
23	Can someone else pick up a badge for me?	No, the name registered with the badge is the only name we will give a badge to. If your name isn’t on the badge, we cannot give you a badge on someone’s behalf. If you need to change the name on your badge, please log in to your Front Gate Tickets account and you are able to edit the information yourself. If you require additional assistance, please contact order-support@frontgatetickets.com. Once badges are shipped out after June 7, you can also update the name tied to a badge using the badge activation link (will be provided when badges are shipped).
24	What is an Autograph Lottery Code?	We understand the phrasing for the autograph signing perk has changed for 2019. No fear, as this does not mean any changes to the system! The new term “Autograph Lottery Code” was adapted for a few reasons. First, to many newcomers to RTX we want the wording to better define that the sign ups for autograph sessions is up to chance, just as it has always been. We have noticed the previous phrasing of “Autograph Code” led new attendees to believe they were guaranteed a signing, which is not the case. Unfortunately, there just aren’t enough signing slots to guarantee a session for every attendee. Second, now that we have added the Ultra badge with a perk of (2) GUARANTEED autograph signings of their choice, we wanted to be sure we accurately defined the difference between the two perks.
25	Is the Karaoke Party the Platinum Party?	The Karaoke Party is replacing the Platinum Party. The Karaoke Party will be an awesome night for Ultra and Platinum badge holders to hang out with other community members, play games, mingle, and of course, karaoke! The party will be hosted by a Special Guest and you will have an opportunity to meet & greet with Rooster Teeth staff.
26	Panels / Show
27	What are the show hours?	Exhibit Floor Friday, July 5 - Ultra, Platinum, Plus badge holders: Access 11:00 AM - 7:00 PM CT - All other badge holders: Access 12:00 PM - 7:00 PM CT Saturday, July 6 - 10:00 AM - 7:00 PM CT Sunday, July 7 - 10:00 AM - 5:00 PM CT Registration/Bag Pick Up Thursday, July 4 - Pre-Registration 10:00 AM - 5:00 PM CT Friday, July 5 - 9:00 AM - 5:00 PM CT Saturday, July 6 - 8:00 AM - 5:00 PM CT Sunday, July 7 - 8:00 AM - 1:00 PM CT
28	Where can I find the panel/autograph signing schedule?	We are still creating this year’s fantastic schedule. As event details are confirmed we will add them to the website and make announcements on Twitter (@RTXEvent) and Facebook (@rtxevent).
29	When will _____ be announced?	Event specifics,such as panel schedule, special guests, night activities, and more are not finalized yet. As event details are confirmed we will add them to the website and make announcements on Twitter (@RTXEvent) and Facebook (@rtxevent).
30	When/Where is queuing for panels?	You can begin queuing for panels 1.5 hours before each panel. There will be Guardians and signage directing you to the appropriate queuing line for each panel. We will not allow panels to queue any sooner.
31	Is there nighttime programming I can go to?	Yes, we will have many nighttime events you can participate in. They will be posted in Spring 2019.
32	Do you clear the rooms between panels?	Yes, after a panel session concludes the audience MUST clear out to prepare the room for the next panel session.
33	Safety
34	What is the Cosplay/Weapons Policy?	While at events, please remember - COSPLAY IS NOT CONSENT. Keep your hands to yourself. If you would like to take a picture with or of another fan, always ask first and respect that person's right to say no. Please reference our Code of Conduct in more depth in the last question in the Safety section. Please be aware of the RTX costume weapons policy and help us have a safe and fun event! No functional weapons are allowed. All costume weapons MUST be inspected at the Weapons Check Desk, located in the Austin Convention Center's Level 1 Solar Atrium. Swords must be tied to a costume in such a way that they cannot be drawn. All persons with costume weapons must be peace bonded and inspected at the Weapons Check Desk, located in the Austin Convention Center's Level 1 Solar Atrium.
35	Can I bring a cosplay weapon into the venue?	Cosplay weapons are allowed at the Austin Convention Center, Hilton Austin, JW Marriott, and Fairmont Austin AFTER they have been approved and peace bonded at the Weapons Check Desk, located in the Austin Convention Center's Level 1 Solar Atrium. See the prior question for more information.
36	Where will the Weapons Check be for cosplay weapons?	There will be a designated Weapons Check Desk for those in cosplay to check in at for weapons check approval and to be peace bonded. It will be located in the Austin Convention Center's Level 1 Solar Atrium, across from Registration.
37	Is there a lost and found?	If you lost an item, please visit Registration located in the Austin Convention Center, Level 1 Solar Atrium to check if it has been turned in. RTX does not take responsibility for personal items and cannot guarantee the condition in which lost items are returned.
38	What is Rooster Teeth's Code of Conduct at RTX 2019?	CODE OF CONDUCT Our rule is pretty simple: be respectful. Please respect others’ safety and personal space, as well as any rules listed related to the event or forum. We personally believe Rooster Teeth fans and community members are the coolest ever—prove us right by helping ensure a safe, respectful, inclusive environment. We want everyone to have fun and enjoy their experience at our events and interacting online! While at events, please remember - COSPLAY IS NOT CONSENT. Keep your hands to yourself. If you would like to take a picture with or of another fan, always ask first and respect that person's right to say no. Be respectful, be nice, be cool, and be kind to each other. This Code of Conduct applies to the Rooster Teeth community as a whole—not only events, but also our website, social media channels, and online interactions. If you engage with anyone in a disrespectful or inappropriate manner or do not adhere to our Code of Conduct, we reserve the right to immediately remove you from the event or forum without refund and ban you from future Rooster Teeth events. We have a ZERO TOLERANCE POLICY for harassment of any kind, including but not limited to: Stalking, intimidation, offensive verbal comments, physical assault and/or battery, harassing or non-consensual photography or recording, sustained disruption of panels, signings, and other events, bathroom policing inappropriate physical contact, unwelcome physical attention, or hate symbols. In relation, but not limited to: Race, color, national origin, gender, gender identity, gender presentation, sexual orientation, age, body size, disability, appearance, religion, citizenship, or pregnancy Hate symbols are not permitted, including as part of cosplay, nor are any costumes that contain hate symbols or appropriate the symbolism of hate groups, including, but not limited to, historical/comic-related/satirical costumes that are associated with Nazis. Whether a behavior or a costume violates this policy shall be determined by Rooster Teeth in its sole discretion. So, what do I do if… ...Rooster Teeth warns you that your behavior violates the Code of Conduct - Stop immediately. ...You experience or witness harassment or someone’s behavior has made you uncomfortable at an event - Contact the nearest RTX Staff or a Guardian or notify the registration desk. ...You need to file a formal complaint - Email conduct@roosterteeth.com providing detailed information about the situation along with your contact information. ...You feel unsafe in your immediate location - Alert the nearest RTX Staff, or a Guardian, or notify the registration desk, or move to a safe location, or if this not possible, go to the Security booth or call the police.
39	Accessibility
40	Are service animals permitted?	The only animals permitted onsite at the Austin Convention Center are registered service animals. No pets allowed.
41	What ADA accommodations are provided onsite?	RTX will provide Medical Assistance Stickers to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, invisible or other types of disabilities. Stickers can be picked up at Registration located at the Austin Convention Center, Level 1 Solar Atrium. This sticker identifies you to Staff, Crew, and Security, and indicates you might need additional assistance. Badges with a Medical Assistance Sticker are only applicable for one individual through the entire convention.
42	I'm a care giver. Do I need a badge to get into RTX?	Yes, you must purchase a badge as this is required to go through security to get into the Austin Convention Center.
43	How does wheelchair access/care givers work?	The venue and the RTX space is compliant and easy to get around. Yes, all care givers, as long as they have a badge, will be able to accompany you to autograph sessions and panels. The care giver must have their own badge to accompany you.
44	Am I able to rent a wheelchair or scooter?	The Austin Convention Center has a limited number of scooters available for rent. Please reach out to Rocio Earls (rocio.earls@austintexas.gov) about renting a scooter.
45	Do you offer accommodations for those with anxiety or related problems?	We will have a Quiet Room available for those needing a break for noise and crowds. Check the RTX Austin mobile app or with Registration for the Quiet Room location. This room will be monitored by Guardian members. Please be courteous of others while utilizing this room.
46	Guardians
47	What are Guardians?	Guardians are chosen Rooster Teeth community members who dedicate their time and skills to help make RTX an amazing experience for everyone. Guardians provide support for attendees, special guests, Rooster Teeth cast/crew, and one another. Guardians are the customer service and crisis management frontline of RTX. Guardians represent RTX, Rooster Teeth, and the RT community. The RT community is pretty incredible and we aim to bring the best (and those aspiring to be the best) community representatives into our Guardian ranks.
48	What makes a Guardian?	We look for Guardians who are positive, patient, and cooperative, and possess strong customer service skills and a genuine desire to make the RTX experience awesome for everyone. Successful Guardians must be comfortable in crowds and crowded spaces. They must be able to deal with emergencies with a cool head. They must be willing to work with their team. We have a variety of jobs that range from super exciting to oddly mundane, but all jobs/tasks are important and necessary. Guardians must be 18+.
49	Can I be a Guardian at RTX Austin 2019?	We appreciate your enthusiasm! Guardian applications for 2019 have closed. Applications for RTX Austin 2020 will become available in Fall 2019.
50	Hotels
51	Are you going to offer discounted hotel rooms?	Yes, we have room blocks at the Fairmont Austin, JW Marriott, and Hilton Austin.
52	Parking
53	Where can I park?	We recommend ride sharing for locals, utilizing your hotel's parking, Austin public parking in garages and on the street, or Austin Convention Center garages.