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Tester Name:Dan RapoportDan RapoportDan RapoportDan RapoportAdam Rosenblum
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Date Tested:5/22/20155/22/20155/22/20155/22/20155/22/2015
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Device:iPhone 5S - VerticaliPhone 5S - HorizontaliPad Air - VerticaliPad Air - HorizontalAndroid - VerticalAndroid - Horizontal
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Browser:SafariSafariSafariSafari
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Testing Feedback:Testing Feedback:Testing Feedback:Testing Feedback:
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Pages to Test:http://ticketdefenselaw.com/Video thumbnail displays off center; user might not know it is a video. Terms & Conditions pop-up is not responsive; can not close it to return to page.Phone number isn't a button; BBB logo gets pushed to 2nd line; navigation goes to 2 lines; "Benefits of Fighting Your Traffic Ticket" section is against left margin and leaves a lot of blank space to the right; "The Easiest Way to Fight Your Traffic Ticket" overlaps with "Free Consultation" phone graphic; a lot of blank space after 3-Step graphic; page text ("Traffic Ticket Lawyers - New York") section only takes up about half the screen width - lots of blank space to the right; "Trooper Sam's Page" block overlaps with "Recent Blog Posts" section; phone number in footer gets split between 2 lines, top line with red background, bottom line with blue.BBB logo next to phone number wraps to next line; navigation wraps to 2 lines; Video is displayed after "Benefits of Fighting Your Traffic Ticket" instead of next to it--same for Trooper Sam & Recent Blog Posts column - goes after main content instead of next to it.OK
Terms & Conditions pop-up is not responsive; can not close it to return to page. 3 steps icons should have a header The Easiest Way to Fight a Traffic Ticket which displays on desktop is not present on mobile
Same issues as iphone
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http://www.ticketdefenselaw.com/new-york/traffic-tickets/Table of offenses isn't responsive--it goes to 2 columns, the right column requires horizontal scrolling. Paragraphs and subheads need more vertical padding.Same header and footer issues as homepage. "Ticket Information" dropdown does not display when clicked. "Top Rated by our Customers On" section is duplicated with one copy partially overlapping the other. Facebook reviews are narrow and left-alignment leaves a lot of blank space to the right.BBB logo, navigation, and "Top Rated by our customers on" FB logo wrap to next line. Right column of table gets cut off by page's right column.OKTable of offenses isn't responsive--it goes to 2 columns, the right column requires horizontal scrolling. Paragraphs and subheads need more vertical padding; bullet points look strange
When you are on Vertical and flip to Horizontal, it enlarges it too much, and vice versa when you go from Horizontal to Vertical
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http://www.ticketdefenselaw.com/new-york/traffic-tickets/speeding-tickets/"Ticket Information" dropdown in navigation does not work. Paragraphs and subheads need more vertical padding.Same header/footer/reviews layout problems as Traffic Tickets page; main content is against left edge of screen - needs some padding here.Same header issues as Traffic Tickets page; content is pushed against left edge - needs some padding.OK
Probably want the Have a Question box to be at the top; CLICK HERE dropdown too far to the left
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http://www.ticketdefenselaw.com/new-york/traffic-tickets/cell-phone-ticket/
(Same as speeding ticket page)
(Same as speeding ticket page)(Same as Speeding Ticket page)OK
Clicking on the ebook link leads to a 404 error
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http://www.ticketdefenselaw.com/new-york/traffic-tickets/reckless-driving-vtl-1212/
Same as above; plus embedded video is not responsive--causes horizontal scrolling.
(Same as speeding ticket page)(Same as Speeding Ticket page)OK
Probably want the Have a Question box to be at the top; CLICK HERE dropdown too far to the left
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http://www.ticketdefenselaw.com/new-york/traffic-tickets/out-of-state-license/
Same as above; plus table is not responsive--causes horizontal scrolling.
(Same as speeding ticket page)(Same as Speeding Ticket page)OK
table is not responsive--causes horizontal scrolling, justification on state names is not correct; Canadian State makes no sense (it should be province) - we should consider separating Ontario and Quebec - same for desktop
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http://www.ticketdefenselaw.com/new-york/traffic-tickets/out-of-state-license/ontario-quebec/
(Same as speeding ticket page)
(Same as speeding ticket page)(Same as Speeding Ticket page)OK
Paragraph spacing issues as above
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http://www.ticketdefenselaw.com/reviews/
Display is fine but only shows FB reviews; no way to see Avvo/G+
Same header and footer issues as homepage; content displays fine.(Same as Speeding Ticket page)OK
No call to action at the top; only shows FB reviews; no way to see Avvo/G+
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http://www.ticketdefenselaw.com/blog/
Featured photos should be centered; "Read More" button is cut off; pagination breaks to 2 lines.
Same header and footer issues as homepage; "Free Consultation" graphic and Trooper Sam's Page should be centered (possibly removed altogether for mobile)Same header issues as other pages; content is okOK
Images and Read More button are oddly positioned, might want to reduce or eliminate images altogether
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http://www.ticketdefenselaw.com/contact-us/
Content and contact form only take up about half of screen width (left-aligned); can we center align and/or increase width for this display?
Same header and footer issues as homepage; content displays fine.Same as speeding; plus, FB reviews extend past right page container leading to horizontal scrollingOK
Might want to make fields a little taller; "For the quickest response..." should be moved down a hair, made a little larger and darker so it's easier to read; wording on To Speak to an attorney box needs to be sized/spaced better. Can't talk? part has to be moved down
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https://www.ticketdefenselaw.com/payment/?pid=500&stp=1
Old brown logo at top; phone number field should pull up number keyboard
Old brown logo at top; phone number field should pull up number keyboard
Header issues, plus phone number field should pull up numeric keyboard
Phone number field should pull up numeric keyboard
Totally messed up - see screenshots
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https://www.ticketdefenselaw.com/payment/?pid=500&stp=2Old brown logo; otherwise okOld brown logo; only about 2/3 of signature pad works (right side does not)Header issues; right side of signature box is unusable; footer does not display full width of screenRight side of signature box is not usable
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https://www.ticketdefenselaw.com/payment/?pid=500&stp=3
Old brown logo; "Expiration Date" spelled wrong'; "Credit Card Number," "Security Code," and "Zipcode" fields should pull up number keyboard;
Old brown logo; "Expiration Date" spelled wrong'; "Credit Card Number," "Security Code," and "Zipcode" fields should pull up number keyboard; Header issues; 'Credit Card Number', 'Security Code', and 'Zipcode' fields should pull up numeric keyboardsCredit Card Number', 'Security Code', and 'Zipcode' fields should pull up numeric keyboards
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General Comments:
May want to make navigation collapsible so it takes up less screen real estate when pages load.Header and footer have issues but content generally displays well.Fixing the header will solve many of the display issues.Generally good experience; 3Steps just needs to have fields updated to pull up correct keyboard.
Ticket Information has a down arrow but actually a drop-down doesn't open up (not sure the best way to approach this altogether); Review badges should be brighter and sharper and say Click to Read Reviews and be clickable; not sure we want to leave our office locations at the bottom (this goes for desktop too); Phone numbers (including those in-post ones usually found towards the end) should be in blue so people realize it's click to call
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Click for reviews needs to be fixed; deleted for now
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Desktop & Mobilehttp://ticketdefenselaw.com/
Why does it say - Traffic Ticket Lawyers - New York as opposed to New York Traffic Ticket Lawyers which would be a more natural search term?
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Not sure we want to leave our office locations at the bottom
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very thin content on the home page
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