Satisfaction Assessment Questionnaire for Customersof Products Produced by HaloPolymer Perm JSC
Dear Customer of products produced by HaloPolymer Perm JSC,

We kindly ask you to take part in a survey, the purpose of which is to study customers’ opinions of the work of our Company.

Please answer the questions as honestly and objectively as possible.

* Mandatory
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1.1. Please provide information on your Company (enterprise). Name: *
1.2. Please provide information on your Company (enterprise). Specialization profile, main products: *
1.3. Please provide information on your Company (enterprise)Head of Quality or Control Service (position, full name, phone):
1.4.1. Rate products on a 5-point scale. Satisfaction: *
5 (entirely satisfied)
4
3
2
1 (entirely dissatisfied)
Product quality
Packaging quality
1.4.2. Rate products on a 5-point scale. Importance of Criterion: *
5 (vitally important)
4
3
2
1 (of no importance)
Product quality
Packaging quality
1.5.1. Rate the delivery quality on a 5-point scale. Satisfaction: *
5 (entirely satisfied)
4
3
2
1 (entirely dissatisfied)
Observance of delivery dates
Observance of volume of deliveries
Quality of executing shipping documents and their timely submission
1.5.2. Rate the delivery quality on a 5-point scale. Importance of Criterion: *
5 (vitally important)
4
3
2
1 (of no importance)
Observance of delivery dates
Observance of volume of deliveries
Quality of executing shipping documents and their timely submission
1.6.1. Rate the delivery quality on a 5-point scale. Satisfaction: *
5 (entirely satisfied)
4
3
2
1 (entirely dissatisfied)
Promptness and mutual understanding when concluding contracts
Promptness and mutual understanding when executing an order
Availability of information on our products
Prompt consideration of your comments on products
1.6.2. Rate the service quality on a 5-point scale. Importance of Criterion: *
5 (vitally important)
4
3
2
1 (of no importance)
Promptness and mutual understanding when concluding contracts
Promptness and mutual understanding when executing an order
Availability of information on our products
Prompt consideration of your comments on products
1.7.1. Rate the terms of payment on a 5-point scale. Satisfaction: *
5 (entirely satisfied)
4
3
2
1 (entirely dissatisfied)
Terms of payment for deliveries
1.7.2. Rate the terms of payment on a 5-point scale. Importance of Criterion: *
5 (vitally important)
4
3
2
1 (of no importance)
Terms of payment for deliveries
1.8.1. Have there been any disruptions to the scheduled work at your Company related to the delivery of products produced by HaloPolymer Perm JSC? *
1.8.2. If "Yes" in the previous question - add a comment:
1.9. How many years has your Company been purchasing products produced by HaloPolymer Perm JSC?
1.10. Your suggestions/ What would you suggest to improve or change in the work of HaloPolymer Perm JSC?
1.11. What, in your opinion, keeps your Company from being entirely satisfied?
1.12. Products purchased from JSC "HaloPolymer Perm": *
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