CDH Dome/Xcel Guidelines
Thank you for showing interest in the Tuition Assistance program. This program utilizes volunteer concession stand work through various venues in the Twins Cities to help defray the cost of tuition at Cretin Derham Hall. This is a parent run volunteer group that is organized by a parent coordinator with the help of a training coordinator and a webmaster. Below are the guidelines that our group follows. Please feel free to call the group coordinator with any questions you may have. 99% of communication is done via computer/email.
Current Group Coordinator:
Mary Tillman
email: cdhend@comcast.net
phone: 651-698-4680
Current Training Coordinator
Jane O’Brien
Webmaster
Tim Caulfield
Eligibility: All Cretin Derham Hall parents/guardians who are in financial need are eligible to work. Any kind soul (sibling, Aunt, Uncle, friend. etc) who would like to assist you in earning tuition money for your student is eligible. Any 16 years of age or older students are eligible to work events with the exception of the Xcel Center where the student must be 18. This program may only be utilized to assist in paying the tuition of newly accepted or current Cretin Derham Hall students.** (see note at bottom of page)
Venues: Currently we work with a company called Centerplate at both the Metrodome and the Xcel Center. This company dictates to the coordinator both the events worked and the number of people needed. In the past at the Metrodome we have generally worked all Home Twins and Vikings Games. At the Xcel, we are guaranteed to work all Home Wild games. There are many other events at the Xcel that work requests are submitted for, but there is no guarantee.
We also work for the Aramark Company at the University of Minnesota. This contract was new in 2008/2009. This past year we worked Men’s Basketball and Women’s Hockey. We have requested to work all of the Gopher Football Games for the fall.
We also work the concession stand at Cretin Derham Hall school for some of the High School events such as Volleyball, Wrestling and Girls and Boys Basketball.
***Grandfather Clause: Due to prior agreements and commitment to the program, there are 2 families that do not have current students, who will be working with our group. These individuals will work only if we need numbers to fill our stands. These individuals will be placed on a waitlist if we have enough individuals to fill our stand. If a worker needs to find a replacement, an effort must be made to contact the current families first.
Job Details: It is important to understand that this is a job and you are required to follow all the rules and regulations set forth by the companies we work for –Centerplate, Aramark. (Policies are distributed at the training sessions). All events center on the preparation and serving of food and beverages to customers. Each event requires a different time commitment, intensity of work (how busy you will be), and type of food product offered. Alcohol is served at most of the events. All cashiers must be willing and old enough to serve alcohol. There are support positions that do not serve alcohol which are assigned to the youths and those not willing to serve alcohol (this must be conveyed up front to the coordinator). It must be noted that if you are unwilling to serve alcohol the opportunities to work will diminish. For all events you must be physically able to stand on your feet for long periods of time. You must be able to work with money, cash registers/calculators and most importantly to provide friendly and courteous customer service. You must be able to commit to arrive at the scheduled report time and stay until we are released for the night. Following are approximate times for each venue.
Twins – 6 – 7 hours in length. Must be able to stay until the end of the game (even extra innings) Alcohol is served. Some games very busy and others very slow.
Vikings – 6 -7 hours in length. Alcohol is served. Typically very busy.
Wild – 5 hours in length. Alcohol is served. Busy only during intermissions.
U of M Gophers – 4 hours in length. No alcohol served. Typically slower but some events are busy.
Gopher Football – not guaranteed a spot yet due to new stadium
Cretin Derham Student games – 4 hours in length. No alcohol served. Typically slower but some events are busy.
Training: In order to work, you must first be trained. There is a training session offered at the Dome for events held there and a separate one at the Xcel. The training sessions are typically a one night, approximately 3 hour session. The frequency of training sessions varies throughout the year and facility. You receive a minimal ($10 - $15) reimbursement for these training sessions after you have worked 10 events.
Training for both the Aramark events and Cretin Derham Hall events require no special training. For these events, training will be “on the job.”
Parking: Parking is the responsibility of the individual workers. There are a lot of parking opportunities at all of the venues, but beware. Parking meters are usually operational and parking lots/garages are expensive. For most events a car pool is initiated. For new members, it is best to go with more seasoned individuals so they can show you the best parking opportunities.
Pay: All pay, with the exception of the student games at Cretin Derham Hall, are based on the following formula
Base Pay per Event + Any Commission Earned – 2% administrative fee – Cash Differences= final pay
Xcel Events Base Pay: $65.00 Inventory Manager
$60.00 Money Manager
$50.00 Line Workers
Dome Events Base Pay: $95.00 Inventory Manager
$90.00 Money Manager
$60.00 Line Workers
AramarkEvents Base Pay. Base Pay is per stand - each stand and event are different.
If no commission is earned base pay is around minimum wage
If commission is earned it is in accordance with the following
# of events served 1- 10 Percentage commission 10%
11 – 25 Percentage commission 12%
26+ Percentage commission 14%
Cretin Derham Concession $10.00 per hour.
Example of Payment
Wild Game 1 Inventory
1 Money
6 Line Workers
Check from Centerplate 500.00 (check from Centerplate would include any cash shortage/overage assessments)
Inventory Base – 65.00
Money Base - 60.00
Lineworker Base – 300.00
Administrative 10.00
Total 435.00
The total of the base + admin fees are subtracted from the Centerplate check. 500.00 – 435.00 = 65.00. The remaining amount is shared amongst all of the workers so for this event the pay would be as follows
Inventory 73.13
Money 68.13
Lineworkers 348.78 (58.13 per individual)
Admin Cost 9.96
Total 500.00
The above is the formula utilized for all events with the exception of the CDH Concession work.
If your pay is below the base pay it might be due either to a cash shortage in the stand or no commission and administrative fees being paid.
Frequency of Pay: Money is submitted to CDH once a month right around the 15th.of each month. This money would include any funds collected from Centerplate or Aramark to date. Centerplate sends checks out 45 days after an event and Aramark sends checks out about 21 days after an event.
No formal statements are mailed to an individual worker. You will receive an email communicating that money was submitted to CDH. You may email the coordinator with the dates you worked for the given time period and you will receive an email back with a break down of funds earned.
Scheduling: Our group has it’s own website www.leaguelineup.com/cdhevents
This web site houses a lot of information about was in going on and is also the vehicle you would use to sign up for events. Once entering the site, there is a menu on the left hand side of the page that says “online forms” Click on online forms and it will bring you either to Event Work Requests or Contact List Submission Form. From there it should be fairly self explanatory. If you need help though, do not hesitate to ask.
Once you submit a request, it is sent directly to the coordinator who records your request.
Other helpful web sites to check for possible work days are:
We work all home Twins Games: http://minnesota.twins.mlb.com
We work all home Wild Games: http://wild.nhl.com
Will request any other event at the Xcel but work is not guaranteed
http://www.xcelenergycenter.com/events
We will work all home Vikings Games http://www.vikings.com
Gopher Sports – Varies as to what we work http://www.gophersports.com
Metrodome events calendar (mostly just the Twins and Vikings
About 2 weeks prior to an event, the coordinator submits the number of available workers to Centerplate who in turn lets the coordinator know how many people they need to work from our group. Once it is determined the schedule is emailed to all individuals who showed interest in working that particular event. This schedule is called a Gate List. The gate list will include the Date, the event, the report time, managers, workers and a wait list if applicable. The wait list is a group of individuals who were not scheduled to work, but are utilized for replacements or change in the requested number of workers.
Replacements/No Shows: Once you submit a request date, you should consider this a commitment on that day and schedule it in your personal calendars. If a gatelist
has not been emailed to workers and you find out you can no longer work an event, just email the coordinator and your name will be removed. If a gatelist does get emailed and your name is on it, you are responsible to find a replacement if you are no longer able to work. Our website, the CDH phone book and your own distribution lists are a couple of ways to get a hold of other workers to find a replacement. The first thing you want to do is to see if there is a wait list and start there.
On rare occasion you are unable to make it to the event and are unable to get a replacement. Our group will get charged a “no show” fee of $20.00 to $25.00. This fee will then be applied to your account.
Work Availability: Work is most available during the Twins Season and least available during the Wild Season. See Below
Wild Games: 41 Home Games 8 guaranteed spots = 328 total work spots
Twins Games: 80 Home Games 15 – 20 spots (on average) = 1200 – 1600 work spots.
Of course there are the other events we work, but above is a good example of the work availability winter vs. summer.
Work is distributed between families as evenly as possible. Record is kept of events worked per family. At the time of scheduling, the coordinator will assign the families who have worked the least amount of events per venue first. Possible exceptions would include: the need to schedule managers and the need to schedule seasoned workers along with new workers and the “call for help.” Often times the coordinator will have to communicate to the group a need for more workers to fill our commitment. Many times, from this “call for help”, the response is greater than need which means a wait list is created. Anyone who requested to work the event prior to the “call for help” will be placed first on the work list regardless of times worked or number of family members working per event.
Dress Code: Dome – Black pants and white shirt. No shorts and no cargo type pants. The dome is usually warm so a short sleeve white shirt might be preferred.
Xcel – Black pants and white or black shirt. No shorts and no cargo type pants. The Xcel is usually cold so you may want a long sleeve shirt. All shirts must be tucked in.
Aramark – Black pants white shirt.
CDH – Any appropriate work clothes – jeans and a t-shirt.
Shoes – always wear comfortable close toed shoes.