Andrea Whitlock

andrea.whitlock@gmail.com • References available at http://www.linkedin.com/in/andreawhitlock

Objective

To pursue a career as a software professional with special interests in UNIX programming and web development.

Profile

Keyword Summary

Programmer/Analyst. Software Engineer. Developer. Webmaster. UNIX. C. JSP. JSTL. Java Tag Library. Java Server Pages. Korn Shell. C Shell. BASH. awk. Perl. Scripts. vi. X Windows. HTML. PHP. JavaScript. AJAX. CGI Programming. Configuration Management. SVN. SCCS. RCS. Telecom. Billing Systems. OS X. Leopard. Macintosh. Microsoft Windows XP. CCF Programming. Remote Controls. Fractals. SETI@home. UTSA. Computer Science. Summa Cum Laude.

Technical Skills

Programming: Java, JSP, JSTL, C, SQL, JavaScript, AJAX, HTML, PHP, Korn shell, awk, Perl, vi, SVN.

Operating Systems: UNIX, Mac OS X Leopard, Windows XP Pro.

Professional Experience

2005-Present

Programmer Analyst III

The University of Texas Health Science Center at San Antonio

Develop web applications in Java Server Pages (JSP) and Java Standard Tag Library (JSTL) to support clinical research and informatics. Programming, production support, and management of departmental technical systems.

Design, implement, integrate, and maintain new and existing technical systems.
Advise project management staff on systems and application development and support.
Provide guidance to less senior personnel and direction in problem determination and solutions.
Participate in the formulation of departmental programming standards, policies, and procedures.
Conduct problem diagnosis and facilitate resolution of technical questions at the departmental level as a TSR (Technical Support Representative).

1997-2007

Consultant

d/b/a Mobius Software Services

Consulted as a web and UNIX programmer.

Generated score report graphs and summaries in paper, HTML, and PDF formats from Stanford Achievement Testing data for Harcourt Assessment.
Developed web site, including CGI scripting to interface with internal filePro accounting systems, for Lebco Graphics.
Maintained, enhanced, and optimized web pages for clients of A+ Net Solutions.
Performed contract programming work.

1995-1999

Programmer Analyst II

Qwest Communications, LCI International, USLD Communications

Started with USLD Communications in 1995; December 1997, LCI International acquired USLD; June 1998, Qwest acquired LCI. Converted USLD billing data to LCI systems. Maintained USLD 1+ call acquisition and billing systems. Provided UNIX support.

Converted USLD legacy systems to LCI systems. Performed last eight months of conversion work via telecommuting.
Maintained and enhanced the legacy 1+ call acquisition and billing systems (C code, Databus code, and UNIX shell scripts). Attended to the daily production needs of these systems, including on-call support.
Headed project to split the rating and billing systems, which saved 2-5 days of processing time per billing cycle.
Wrote the "tops_billing" script, a Korn shell script which automated the 1+ billing jobs for the computer operators.
Helped develop the CDR (call detail record) load component of a new Oracle-based customer care and billing system named CIMS. Later enhanced the CDR load to be real-time for a new Operator Services system named OSP.
Provided general UNIX support to programmers and computer operators.
Published crash recovery procedures for the production UNIX server.
Handled configuration management of all UNIX programs and source code.
Designed and implemented an MIS department intranet web site on a PC, wrote client/server socket applications to interface the PC web and UNIX server, and created dynamic web pages based on database queries from the UNIX server.

1994-1995

Software Engineer

Southwestern Bell Messaging Services

Maintained legacy customer order applications and assisted in development and testing of a new order system.

Wrote database maintenance programs in C for the legacy customer order applications.
Participated in the development and testing of a new order system named MACSS. Activities involved implementing GUI interfaces in Design/1, developing SQL, and coding C programs and shell scripts.
Responsible for MACSS release management. Tracked bugs and fixes, maintained source code history and version control, and performed migrations of MACSS components to production
Gave operations support to user community, including 24-hour on-call duty.
Assisted with HP-UX system administration tasks.

1993-1994

Technical Staff

Knowledge Dynamics Corporation

Provided technical support.

Took technical support calls from both technical and non-technical customers.
Wrote validation test suites for company products.

1992-1993

Undergraduate Research Assistant

The University of Texas at San Antonio

Developed tools to visualize the dynamics of pattern formation in premixed flames.

Maintained the Khoros image processing system on a SUN platform.
Performed video analysis of flame motion using Khoros. Implemented toolboxes in Khoros as algorithms emerged.

Education

Academic

1989-1993

B.S. Computer Science, The University of Texas at San Antonio

1993

Graduated Summa Cum Laude with Divisional Honors

1993

Undergraduate Thesis: Computer Investigations into the Fractal Geometry of Complex Functions

Specialized Training

1995

HP-UX System Administration For Multi-user Systems. HP Educational Services

1996

Powerful Communication Skills for Women. Rockhurst College Continuing Education Center

1997

Oracle Designer/2000 - Strategy & Analysis. Database Consultants, Inc.

1998

Fast-track to PowerBuilder. Sybase

2007

Java Programming. Hands On Technology Transfer

Honors

1990

Alpha Lambda Delta National Honor Society

1992

Alpha Chi National Honor Society

1992

Golden Key National Honor Society

1992

Pi Mu Epsilon Mathematics Honor Society

1992

UTSA Research Careers for Minority Scholars Grant Recipient

1994

Southwestern Bell Messaging Services Appreciation Award

1998

LCI International Cracker Jack Business Marketing Award of Excellence

Activities

Home theater, universal remote control (Pronto) programming, digital photography, keeping up with two kiddos.