the new utility for the Escalation - Replacement for netdiary     http://hpswestshr.nsr.hp.com/AmericasEscalations/Team-DisPatch/default.aspx
  Escalations» [edit] | Favorites | Home | Job | Roles | Stuff - March 24, 2008 8:18 AM

* Here you will find all standard process documentation as well as additional documents and information on the escalation process.


Course numbers and Quick Reference Guides can be found at the following website:
http://intranet.hp.com/sites/Escalation/global/Pages/Training.aspx
 

wordfileQuick Reference Card powerpoint slidesEscalation Management Process - Flowchart powerpoint slidesEscalation Process Description wordfileLevel-2 Process Documentation with detailed step-by-step process description excelsheetRACI-table on task level with roles for responsibility, accountability, consulting and information wordfileLevel-3 Process Documentation wordfileBMS - Process documentation following the Business Management System structure
Escalations Glossary wordfileCombined Escalations Glossary for GDIS and GDES

My Favorite References: My Accounts, My Addons/Extensions, My Bio, My Blogs, My Browsers, Cases, My Email, Favorites, My Feeds, Google, Home, KM & KB, My_Notebooks, My_Pet_Projects, My_Portals, My_References, My_Roles, My_Wikis.
 

______________________________________________
From:     Dowdall, Kay A  
Sent:    Saturday, March 22, 2008 11:17 AM
Cc:    Dowdall, Kay A
Subject:    ** PLS READ:  EMAS 6.2 successfully upgrades/migrates.  NEW URLs **
Importance:    High

TO:  All EMAS Users
RE:  EMAS Release 6.2 / DCC Migration

EMAS has been successfully upgraded to release 6.2 AND migrated to a new server in a new data center.  All escalation records, Management Alerts, templates, and subscriptions have been transferred.


PLEASE NOTE:  Incorrect URLs were given in previous emails.  Please use the URLs listed below.


New URL for EMAS:
Production server (Web Online Client):
Technology Services, Outsourcing Services, C&I:        
https://emas-pro-web.austin.hp.com/emsweb/gdis
IT Operations:
https://emas-pro-web.austin.hp.com/emsweb/hpit
Global Business Services (Business Process Outsourcing):  
https://emas-pro-web.austin.hp.com/emsweb/bpdo
NOTE:  The old URLs will re-direct to the new URLs for a short period of time.  Please bookmark the above URLs.

Smart Client:
http:\\emas-itg-web.austin.hp.com\InstallEMS\SetupEMS.zip

Global Escalation Management Forum (Includes EMAS):
 
http://forums.know.hp.com/Forums/postlist.php?Cat=0&Board=hpsgem


LINKS to EMAS Training and Quick Reference Guides:

http://intranet.hp.com/sites/Escalation/global/Pages/Training.aspx


CONTACTS for questions on the tool, process, and training:

 
Region    Contact / Email    Phone Number    Back up / Email    Phone Number       
AMS    Kay Dowdall / kay.dowdall@hp.com    +1 408 447 1743    Jennifer Strother / jennifer.strother@hp.com    +1 972 546 3712       
APJ     Frank van Grieken / frank.van-grieken@hp.com    +61 3 8877 5128               
EMEA     Martina Krasteva / martina.krasteva@hp.com    +359 2 809 6323    Svetla Nikolova / svetla.nikolova@hp.com    +359 2 809 6347     

Regards,

Kay Dowdall/Worldwide Escalation Tools Lead
The Escalation Tools Team

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Kay Dowdall
Program Manager
HPS - Americas Escalation Team
408-447-1743
~~~~~~~~~~~~~~~~~~~~