KCS Dashboard»

KCS Dashboard»(blog) « Dashboards
by Eric "erich" Herberholz

Updated March 30, 2008 8:52 PM US/Pacific « - [edit|repost|old]

Concentra/(austin) (heavy authoring, e.g. SAW PHP pages)

documets in this db are published inSAW, and other locations)

Dashboards:

KM Home Page

KM Dashboard(old)

Knowledge Domain Specialist Dashboard

RCE Knowledge Dashboard

ITRC

ITRC Drawer Statements*
URL: http://www.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=DOCID

SAW

Americas: http://www.hp.com/us/saw
EMEA: http://www.hp.com/uk/saw

SAW Document Management

inbox|New Document

Advice on how to Create a New Document

Edit URL: http://saw.cce.hp.com/km/lat/editor.do?inoDocname=DOCID
View URL: [Americas] http://h41302.www4.hp.com/km/saw/view.do?docId=DOCID
View URL: [EMEA] http://h41297.www4.hp.com/km/saw/view.do?docId=DOCID
KnowledgeDIRECT Feedback

http://knowledgedirect.hp.com/uIssueReports/uprogress.asp?tracknum=IDENTIFIERID

SAW Reporting via kcmreports

References

Getting Started in Knowledge Management, by Stan Garfield
HP Knowledge Briefs
Knowledge Network Community, a wealth of information
EMEA KM: http://intranet.hp.com/tsg/emea/subsites/ci-km/Pages/Index.aspx
HTML References:

HTML Editors
HTML: The Definitive Guide from O'Reilly Books: The Web Bookshelf.
About Web Design/HTML
HTML Reference
Another HTML Reference
w3c.org

XML References:

Extensible Markup Language (XML)

KM - Knowledge Management
KCS - Knowledge Centered Support
KIM - Knowledge & Intranet Management
KDS - Knowledge Domain Specialist
SAW - Service Access Workbench, e.g. where KCS is done.

*For example...
Title: TITLE
Document ID: DOCID
URL: http://www.itrc.hp.com/service/cki/search.do?category=c0&prevQueryString=DOCID&mode=id&searchString=DOCID&search.x=30&search.y=11&searchCrit=allwords&docType=Security&docType=Patch&docType=EngineerNotes&docType=BugReports&docType=Hardware&docType=ReferenceMaterials&docType=ThirdParty&dateRange=all

If this link ^ does not work, the following are the steps to find the document:
1. Go to http://www.itrc.hp.com.
2. Go to maintenance and support.
3. Go to search technical knowledge base.
4. Type the doc id in the keyword(s): field.
5. Click search button.
6. If you do not find the document, check that your user account "profile" is linked your support agreement. http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do

http://bertha.brussels.hp.com/cgi-bin/kmine/B.03.00/explorer/return_doc.pl?session_id=EMPLOYEEID@1168379168@5333&agent_id=1&search_id=0&results_pos=2&document_key=200000080027228&user_doc_id=RCENDOCID&doc_type=RCEN&language=English&return_form=/opt/kmineui/B.03.00/forms/explorer/document/document.html&error_form=/opt/kmineui/B.03.00/forms/explorer/document/error_document.html&link_form=/opt/kmineui/B.03.00/forms/explorer/document/document.html#kmdoctext

printable: http://www.itrc.hp.com/service/cki/search.do?endDateDay=9&docType=Advisories&docType=WhitePapers&docType=EngineerNotes&docType=SecurityBulletins&docType=Manuals&docType=Patch&submit1=Search+%C2%BB&resPerPage=20&docTypeAll=yesX&mode=id&dateRange=all&startDateYear=1999&startDateDay=1&endDateYear=2007&searchString=KBRC00008198&startDateMonth=0&dateSearchType=lastXdays&prevQueryString=KBRC00008198&endDateMonth=7&sortCrit=rank&hpweb_printable=true
Example2: http://www1.itrc.hp.com/service/cki/search.do?prevQueryString=KBRC00011971&mode=id&searchString=KBRC00011971&submit1=Search+%C2%BB&docTypeAll=yesX&docType=Advisories&docType=WhitePapers&docType=EngineerNotes&docType=SecurityBulletins&docType=Manuals&docType=Patch&dateSearchType=lastXdays&dateRange=all&startDateYear=1999&startDateMonth=0&startDateDay=1&endDateYear=2007&endDateMonth=7&endDateDay=27&resPerPage=20&sortCrit=rank

http://concentra.boise.itc.hp.com:8081/Concentra/