Education | 2006-2008 Salt Lake Community College Salt Lake City, Utah Associate of Applied Science - Non-Destructive Testing Technology - Related coursework in Ultrasonic, Eddy Current, Radiography, Magnetic Particle and Liquid Penetrant testing methods
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Work Experience | 2008-2009 ATK Mission Systems Clearfield, Utah Ultrasonic NDT Technician - Worked as part of a team setting up and running composite parts through an automated ultrasonic inspection system (AUIS)
- Performed ultrasonic inspection on composite materials with a hand held ultrasonic unit
- Performed analysis and interpretation of data from the AUIS to ensure parts meet or exceed customer requirements
- Made reports on part compliance
- Level 1 Certified per NAS 410
2007-2008 Teleperformance Salt Lake City, Utah Technical Support Agent - Inbound technical support for Dell XPS customers
- Diagnosed, troubleshoot, and resolved customer issues in a timely manner to meet customer expectations
- Made recommendations for customer hardware upgrades based on diagnosis of problem
- Converted hardware recommendations to a sale
- Performed accurate logging of customer interactions
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