Service Talk #14
SCANNING/DELIVERY PROCEDURES:

ATTEMPTED/CARRIER RELEASE

Let’s talk about the “ATTEMPTED” event on your MDCD scanner - when and how we use this option.

Any time we attempt delivery of an Express Mail piece or Priority Mail Delivery Confirmation piece, we must scan the barcode as “ATTEMPTED”. If appropriate, we must also leave a PS Form 3849 for the customer. This procedure is to be used for articles that do not fit into the customer’s mail receptacle, including post office boxes. This does not apply to parcel locker delivery, nor to Delivery Confirmation items utilizing the “carrier release” program. Such items should be scanned “DELIVERED”.
Keep in mind that “ATTEMPTED” scans stop the clock, and will count toward our scanning performance. However, these items will still require “DELIVERED” scans upon handing over to the customer. Our mailers need and expect to see the subsequent “DELIVERED” scan.

Other situations utilizing “ATTEMPTED” scans:

1) When a customer is on “vacation hold”, their Delivery Confirmation pieces must be scanned as “ATTEMPTED”, a PS Form 3849 placed with the hold mail, and the mail piece put in the location of accountable mail or parcels that have been left notice on. When the customer is given their “hold” mail upon their return, their Delivery Confirmation pieces should then be scanned as “DELIVERED”.

2) On non-delivery days for customers, we must scan Delivery Confirmation items as “ATTEMPTED” as we prepare the “hold” mail for the following day’s delivery. It should then be scanned “DELIVERED” when the delivery actually takes place.

3) When we cannot make delivery of a Delivery Confirmation item due to
circumstances such as a threatening dog or a destroyed mailbox, but have made an attempt to deliver the mail, we should accordingly scan the item “ATTEMPTED”. We then scan the piece when we actually deliver or hand the mail over to the customer.

Window clerks must always scan Delivery Confirmation items as “DELIVERED” when the customer subsequently picks them up at the window.

Accurate information is critical to the success and integrity of the Delivery Confirmation program. Scans should always be made at the actual time an event takes place. Our customers have put their trust in us, and we need to prove to them that WE DELIVER!

DELIVERY CONFIRMATION
Service Talk #15

SCANNING AND DELIVERY PROCEDURES:
HOLD MAIL/AUTOMATIC REDELIVERY

Accurate information is the number one need for our customers using Delivery Confirmation. It’s critical that you always make sure you use the correct event codes when scanning barcodes.

Hold Mail

Hold mail, which includes businesses closed on certain days of the week, should be scanned as attempted delivery. The “ATTEMPTED” event code stops the clock and is to be used when the Delivery Confirmation piece is placed with the hold mail for the customer to pick up or is to be delivered on the next scheduled delivery day.

The correct procedure for hold mail is to scan it as “ATTEMPTED”.

Automatic Redelivery

Under the Automatic Delivery Program, parcels are automatically redelivered the next day to addresses where someone is normally home to receive parcels. When you know that someone at the address IS usually available to receive parcels, but on a particular day is unavailable, scan the Delivery Confirmation piece as “ATTEMPTED”. Initial and date the parcel, and return it to the office to be redelivered the following day. If the parcel cannot be delivered after the second attempt, scan the
piece as “ATTEMPTED” again and leave a PS Form 3849. Return the parcel to the office and place in the designated area for customer pick up.

When you know that someone at the address IS NOT usually available to receive parcels, and no one is available the first day you attempt delivery, complete a PS Form 3849 on the first attempt. Scan the Delivery Confirmation piece as “ATTEMPTED”. Initial and date the mailpiece, and return it to the office and place in the designated area for customer pick up.

It is understood that some customers are seldom at home to receive parcels, but for those that are, an unnecessary trip to the local post office can be a hardship.

Customer satisfaction is the reason we redeliver. It is also the reason we must always provide accurate scan information to our customers.
03/31/99