Maestro
Live Show, courtesy of
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**Pre-Opening Forecast/Budget spreadsheet recently added
Solutions Squad Unplugged
Maestro
Warren Dehan and Shelly Edwards of
Northwind Maestro lead us in a
stimulating conversation about the impact of social media, web 2.0 and
the increasing use of the internet on hotels and their guests.
Some of the questions we covered...1. The Internet is the fastest growing source of reservations in the
hospitality. What is contributing to this?
2. How are guests changing and what effects are these changes having
on the way hotels sell rooms and serve guests?
3. Corporate travelers traditionally relied on TAs to book their air
and hotel arrangements. Is this still the case? If not, how are your clients
being affected?
4. How is this new reliance on Internet reservations shaping
traditional technologies like reservation call centers and sales offices?
5. With so many ways to book reservations, how are hotels maintaining
price integrity across Internet travel sites, travel agents, and reservation
call centers? How are your clients leveraging the Internet?
6. How can all these separate room
reservation and sales sources know how many rooms a busy hotel has left to
sell? Is there a problem with overbooking or incorrect room representation
– selling rooms that a hotel does not really have available?
Guests
Warren Dehan
Shelly Edwards
Co-Hosts
Stephanie Williams
Next Show
Friday, July 27th, 11 AM EDT
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