191 Essex Drive

Birmingham, Alabama 35147

Cell (205) 960-7042

sromine@bellsouth.net

Key Demonstrated Abilities

• Duties with a Fortune 50 Telecommunications Company

  • Functional / Technical Architect

  • User Interface Designer

  • Business / Systems Analyst

  • E-Commerce / Data Communication Specialist

  • Product Manager of High Speed Fiber Services

  • Application System Architect & Team Lead

• Human Resources Consultant

• Telecommunications & Data Center Consultant

• Project Management & Delivery Consultant

Technical Skillsets

MS Office, Visio, Outlook, WebEx, SDLC, NIKU

Windows 95/98/2000/ME/NT/2003/XP/VISTA

Data Analysis, SWAT, JAD, ROI, Gap Analysis, Business Modeling

Business Analyst, Project Manager, Team Lead, Consultant

Client Relationships, Problem Resolution, Business Development

CAREER FOCUS

As an experienced technical / business professional, I seek a role that will utilize my strengths in customer / business analysis and development, process and project management, problem solving, and communications skills to have an immediate impact upon profitability, productivity and the bottom line.

EXPERIENCE

Steven L. Romine, Personal Branding & On going experience (CEO)

• Personal website (landing page) for easy access to blogs & social media.

• Currently developed and maintaining five blogs of personal interest.

• Tracking HCI, Usability and Total Customer Experience thru captured analytics (Google Analytics)

• Utilizing FaceBook, MySpace, Birmingham Online Networking and Twitter to maximize social media exposure of my product to a wide array of clientele.

• Utilizing MSN Live, OoVoo & TokBox to explore other (non-YouTube) areas for video/audio exposure.

• Currently running a podcast site to integrate audio-casts with my personal blogs.

• Working with several friends to help them develop their own personal blogs.

• Worked with a local non-profit to help design dynamic web site that would utilize SEO to help drive donors and customers to their business. Lost funding and had to drop development.

User Interface Designer and Application Developer

• Lead User Interface developer for Seven years.

• Performed usability testing with Marketing and External Customers.

• Collected and analyzed data to confirm customer usage, reduced staff work load, usability and ultimate product effectiveness.

• Team Lead and Business/Requirements Analyst on Windows Application.

• Led JAD session to coordinate design specifications and translations for the programming staff.

• Worked with a production company in Los Angeles to design and deliver video-disc with effective customer interactive material to enhance the customer experience.

• C/Assembler Programmer and Team Lead on PC-based Touch screen/Video-disc system.

• Aims Professional Solutions website design and development

Data Communications / E-Commerce Specialist

• Integral in BellSouth’s roll-out of their Dot.Net product.

• Consulted w/customers to help define their web presence and business objectives.

• Helped develop Communities of Interest w/in metro areas to drive Internet Business.

• Led GAP Analysis sessions with clients to identify needs and ROI

• Design, Proposal and Sale of complex Electronic Commerce / Data Communication applications.

• Prepare RFP’s and Bid proposals.

• Product Training, System overviews and Product Application Seminars.

Business / Systems /Data Analyst and Project / Product Manager

• Business/Requirements Analyst

• Led JAD Sessions

• Led GAP Analysis sessions with internal clients to identify needs and ROI

• Facilitated Meetings

• Delivered Proposals

• Led feasibility sessions to determine viability and ROI

• Costing, Budgeting, Product Enhancement, Customer specific designs, Project Approval, New Development and Tariffing for all fiber services: 10 Meg - Gigabit - DWDM Fiber Services.

• Analyzed data and costing for new product development and recommended decisions.

• Worked with Account Teams on RFP’s for customer specific Special Pricing and design.

Functional / Technical Architect

• Led GAP Analysis sessions with internal clients to identify needs and ROI

• Analyze operational data relevant to system & network uptime for partner compliance.

• Lead in developing large-scale system design, coding, testing, installation & acceptance.

• Client liaison to IT with full architectural responsibility and approval.

• Lead Architect for the Consumer Business Unit in BellSouth (now AT&T)

Telecom, Data Center and HR Consultant

• Responsible for $12,000,000 book of business: directly produced $6,000,000 yearly revenue.

• Managed 100 consultants handled hiring, performance, discipline and termination.

• Application Development and Data Center Consulting within the Telecom market.

• Performed gap analysis to define business problem, facilitated meetings and delivered proposals.

• Led feasibility sessions with internal staff to determine viability and ROI

• Developed and delivered HR Solution package for Small and Mid-Market businesses.

• Staffed and managed an 11 employee project at the State of Alabama; total revenue of $562K.

• Delivered profitability within an entrepreneurial organization

• Identified critical needs within the Information Technology groups of major businesses.

• Analyzed and defined critical technical and organizational skill requirements.

• Identify and retain the appropriate consultant to maximize ROI within client business.

EMPLOYMENT

BellSouth                                                                     1984 - 2000

Precision Resources, a Division of the TriMarc Group 2008 to Present

EDUCATION

Jacksonville State University Jacksonville, AL

B.S., Business Information Systems / Economics 1984

 

DEMONSTRATIONS OF SUCCESS

 

Designed, delivered and installed a PC, Touch screen and Kiosk system that allowed college students to connect, change and disconnect their telephone service on a college campus. Thus saving personnel cost for the company during peak usage times. Extensive GUI design work and usability testing on internal and external clients. Analyzed data to determine overall ROI.

Results: $1,000,000 overtime reduction for the year

Overall Graphical User Interface responsibilities to design, deliver, test and install an X-Windows / Motif, Client/Server based application for BellSouth’s 9,000 Service Representatives. Led JAD analysis sessions with Marketing to define business functionality and user operability. Performed usability testing with select representatives in the field. Documented GUI shortcomings and pitfalls and worked with Marketing to streamline design effectiveness.

Results: $MM personnel savings for the year

Consulted with clients to define business needs and performed GAP analysis to uncover potential ROI opportunities within application development and Data Center hosting capabilities. Meet with key decision makers to generate buy in on cost savings opportunities. Led JAD sessions with internal staff to define viability and ROI. Then determined whether the project would be profitable for our company and the client.

Results: $20,000,000 in viable, proposed solutions to the customer.

Developed new product training and presented to customers and internal staff. Researched technical information, collated pertinent information, factored in key business drivers, produced two Powerpoint presentations (one for internal staff and one for customers), trained internal staff in two cities, spearheaded large user conferences in both cities, provided one-on-one training for key clients.

Results: $MM sales increase and an effective sales staff and educated customers.

Managed Fiber product special case sales process. Liaised between sales and network staff, received and analyzed special pricing proposals from sales staff, met with sales staff to determine underlying business drivers / critical need / willingness to pay and probability of sale, coordinated with network to determine best price / greatest profit balance and advised sales team as to strengths of our new pricing model.

Results: $MM worth of sales generation.

Consulted with Key business clients and proposed effective, cost saving solutions. Performed Business Analysis of their current situation and defined total cost of their current telecommunications package. Developed total network solution for their voice and data needs and showed excellent ROI over a one year period.

Results: $168,000 reduction one customer’s annual billing.

Consulted, sold and project managed IT Services contract. Maintained close relationship with key customers and contacts, identified potential for IT project services, created relationship with key decision makers, proposed and sold project services, recruited and hired exceptional talent, managed work performance and elicited client feedback to develop the business’s bottom line.

Results: $600,000 in new revenue generation.