CAREER SUMMARY

Eleven years of experience encompassing IT Services, Consulting, Development, Administration and Training Industries.

Knowledge and Experience in

• Client Server Architecture as administrator and developer in Oracle databases / Oracle Developer 2000/6.0 for STG Intl Ltd., and as Corporate Trainer for Computer Point India Ltd.

• Building Client Business Relation in the areas of pre-sales consulting, proposal development and responses, analysis requirements and designing solutions.

Siebel-e2000 Certified.

Working with Siebel Systems Inc.(Oracle), as a CRM consultant, wherein involved in full-cycle Siebel Implementation as Configurator and Administrator. Responsibilities in these assignments include Client Interaction & Co-ordination, Client Management, High-level Design, Low level Design, Gap Analysis, Mapping, Configuration, Administration, Testing and Deployment.

SKILL-SET SUMMARY

SIEBEL

Siebel EIM (Enterprise Integration Manager)

Siebel Customer Data Integration – Siebel UCM 7.8.2

Siebel Tools Configuration (Siebel Loyalty 7.8.2, Siebel Marketing 7.8.2, Siebel Pharma 7.8.2, Siebel Financial Service 7.7, Siebel Sales 2000, 7.0.3.1, eAutomotive 2000, 99.5, Siebel Call Center 99.5)

Siebel Workflow, Assignment Configuration

Siebel Server Administration

Siebel Configuration and Customization using Joins, Links, MVG and Associate

Remote and Dedicated environments, Thin clients 

Business Analyst

 

APPLICATIONS

Siebel Clinical

Siebel Loyalty

Siebel Pharma

Siebel Marketing

Siebel Sales

Siebel eAutomotive

Siebel Call Center

Siebel Financial Services

Siebel UCM

DATABASES

Oracle 7.x, 8.x Database Administration, MS SQL Server 2000, IBM DB2 8, MS Access, FoxPro, dBase III+

DEVELOPMENT ENVIRONMENTS

PL/SQL V1.0, 2.0, SQL, Oracle Developer 2000 1.x, 2.x, 6

C, HTML

PLATFORMS

Windows 2000, Windows NT, Windows 98, Solaris 2.8, SCO UNIX, MSDOS

 

Area of expertise: Siebel EIM, Siebel Configuration, Siebel Administration

TECHNICAL TRAINING AND CERTIFICATION

Course	Place	Duration	By
Siebel e2000 Certified	Lakewood, CO, US		VUE/Siebel
Siebel e2000	Mumbai, India	3 Weeks	Siebel University
Oracle 8 Administration			Brainbench US
Oracle 8 PL/SQL			Brainbench US
B.A	Chennai, India	3 Years	Madras University

WORK EXPERIENCE

Siebel Systems Inc.(Acquired by Oracle Corporation)

December 2004 – Present Day Designation: Principal Consultant

Responsibilities:

As a consultant, primary responsibilities were driven by the Client’s requirements. Customers include First American - California, Toyota Financial Services - California, Pep Boys - Philadelphia, Gilead Sciences – California, Alaska Airline - Seattle Consulting project requirements include Siebel Universal Customer Master, Siebel Sales Enterprise and Siebel Financial Services - CRM Implementation/Configuration, Customization and Administration.

Satyam Computer Services (Satyam CES)

September 2000 – December 2004 Designation: Consultant

Responsibilities:

As a consultant, primary responsibilities were driven by the Client’s requirements. Customers include First American - California, EDS, General Electric, ALCATEL, General Motors, Livesmart.com, Mannesmann Ipulsys, etc. Consulting project requirements include Siebel Sales Enterprise-CRM Implementation/Configuration, Customization and Administration (GE), Siebel Call Center 99.5 and Oracle 8i Administration, Integration and Testing of EBT-OSS an integration of 8 sub systems for EBT Taiwan (ALCATEL), Siebel EIM architect, Workflow Administration(GM). Other responsibilities include responding to RFPs, back end support for overseas projects, business analysis and scoping.

STG Intl Ltd. Chennai, India

November 1998 – September 2000 Designation: Deputy Manager - Technical

Responsibilities:

As a deputy manager for the consulting and training divisions, responsibilities include:

Responding to RFPs, designing custom solutions based on customer requirements, managing software development projects, leading development teams on projects using Oracle 8 Database, Oracle Developer, Oracle Designer front-end tools and Visual Basic.Designing customized training solutions for corporate clients and managing the education division of STG. Corporate clients include Satyam Computer Services, Cognizant Technologies Services, InfoSys, D-Square, Polaris, etc.

Computer Point India Ltd. Chennai, India

April 1996 – November 1998 Designation: Corporate Trainer

Responsibilities:

As a corporate trainer, primary responsibilities included training corporate clients in the areas of UNIX usage, SHELL scripting, C programming, FoxPro database and application development. Also was responsible with a group for developing and upgrading courseware for the above listed classes. Corporate clients include Lloyds Register of Shipping Madras India, Dept of Telecommunications Madras India, etc.