Peter Torres
Des Moines, IA
515-333-3166
pete [dot] torres @gmail [dot] com
Introduction
A results-driven IT professional with strong “hands on” technical knowledge in LAN administration and software/hardware troubleshooting, and systems integration. Proven ability to implement cost-effective technical solutions to streamline staff training while increasing quality of support to customers.
Professional Experience
April 2008-PRESENT
Aviva USA
Network Engineer II
Work as network / server administrator and engineer for Aviva USA.
Create and maintain virtual server cluster
Provide escalated support for Aviva support desk
March 2008
Scientific Research Corporation
Systems Analyst
Trained at Ft. Huachuca, AZ on the US Marines / US Army BAT (Biometrics Automation Toolset) System. The toolset is a collection of biometrics platforms sitting on a MS SQL Server 2000 platform used for tracking of non-US assets.
July 2007 – March 2008
Wells Fargo & Co. – Card Services
Marketing Database Analyst 3
Serve as business and database analyst with emphasis on highly multi-tasking campaigns directly supporting Initial Pre-qual, list processing, and direct mail projects with Wells Fargo & Co. Card Services.
Developed technical documentation for auditing procedures for Pre-qual campaigns.
Directly worked with team members across multiple business units in direct support of campaigns.
Support ad-hoc requests from business units for database creations and statistical analysis under the Oracle 9i environment and HP-UX, using SAS programming.
October 2005 – July 2007
The Principal Financial Group (www.principal.com)
IT System Analyst
HP (formally a Novadigm technology) Radia administration and support of all client systems in the US and Mexico offices. Administration includes software & patch testing and deployment, MSSQL, IIS, Windows 2003
Technical Project Lead of deployment of Radia infrastructure to all of Principal Mexico offices
Provided client system administration for 18,000+ user corporate environment (MS Active Directory & Novell)
Create system images for corporate deployment
Management in a Windows 2000/XP client environment
ASP.NET (C#.NET) development – creation of remote management and reporting system to streamline corporate application management.
Provides new hardware technical proposal writing, research, and presentation, maintaining direct-point-of-contact communication with vendor
Development of disaster recovery solution for international offices in Asia and South America
April 2005 – October 2005
The DEI Group (www.dei-group.com)
Network Administrator / Senior Systems Analyst / C#.NET programmer
Provided system and network administration for entire company to include, but not limited to, MS 2000 Active Directory administration, MS Exchange 2000 administration, MS SQL server and Oracle database maintenance, network printing, Cisco and 3COM router and switch management in a Windows 2000/XP client environment.
Junior C#.NET developer. Part of three member team providing code maintenance on company’s flagship application. .
May 2004 – April 2005
The Titan Corporation, Landover, Maryland
Systems Integration Engineer (https://www.mc4.army.mil/)
Provided software and hardware system integration for the Army Medical Communications for Combat Casualty Care program (MC4).
Ensured seamless integration between various medical software (Composite Healthcare System (CHCS), DMLSS -AM, TCAM…) and Windows NT 4.0 and Windows 2000-based clients and servers.
Managed backend infrastructure based on Cisco, 3COM, HP routers and hubs.
Provided additional system configuration with Visual Basic and Visual Basic Scripting (via Windows Script Host).
Created software image builds for client and server systems sent out to Army medical field hospitals.
Developed functional guidance for new systems and for major system modifications.
Served as advisor and analyst in the design and development of automated systems.
Worked on special projects that focused on the resolution of complex system problems and logistic program requirements.
Performed LAN performance monitoring.
Developed and deployed Microsoft Active Directory and Web Services automated migration solution.
Traveled on site (overseas travel) as member of post deployment team.
April 2003 – May 2004
Corporate Network Services (CNS), Poolesville, Maryland
Systems Integration Engineer (with Titan Corp. for the Army MC4 [https://www.mc4.army.mil/] program)
Provided software and hardware system integration for the Army Medical Communications for Combat Casualty Care program (MC4).
Ensured seamless integration between various medical software and NT-based clients and servers.
Managed backend infrastructure based on Cisco, 3COM, HP routers and hubs.
Provided additional system configuration with Visual Basic and Visual Basic Scripting (via Windows Script Host).
Created software image builds for client and server systems sent out to Army medical field hospitals.
Developed functional guidance for new systems and for major system modifications.
Served as advisor and analyst in the design and development of automated systems.
Worked on special projects that focused on the resolution of complex system problems and logistic program requirements.
Traveled on site as member of post deployment team.
September 2002 – April 2003
TekSystems, Hanover, Maryland
Computer Engineer
Provided client support for Teksystems and its parent company, Allegis Group in a Windows NT/2000 based environment.
Performed problem management tracking via Tivoli Service Desk and Remedy.
July 2000 – September 2002
Principal Financial Group, 711 High Street, Des Moines, Iowa
IT Network Analyst
Performed software, hardware, and network escalated support.
Provided Windows NT/2000 and Novell Netware LAN administration within Ethernet and token ring topologies.
Troubleshot desktop, server, laptop, PDA, router/switch and JetDirect LAN printer issues.
Performed role of instructor for Novell Netware Administration, Windows NT/2000 networking, ADSM and ArcServe backups and restores, and desktop imaging.
Developed and maintained Visual Basic scripts for automation of day-to-day processes.
Coded and maintained department website using HTML, JavaScript, Java, Macromedia Flash, and Macromedia Homesite.
Introduced, implemented, and developed Java- and Flash-based animated training solution for internal corporate help desk and business partners.
Shared knowledge through technical writing and internal knowledgebase.
Provided on-site, email, and phone support for 10,000+ customers.
Provided problem management tracking via several tools such as Tivoli Service Desk, Peregrine, and Scopus.
April 2000 – July 2000
Robert Half International Consulting, Des Moines, Iowa
Technical Consultant
Provided software/hardware support for, but not limited to, Windows 95/NT/2000 clients, Windows 2000 Active Directory domain, Novell Netware LAN, IBM mainframe, Microsoft Exchange 2000, Microsoft Office 97/2000, laptop and PDA.
November 1998 – February 2000
Compaq – TAG, North Lauderdale, FL
Technical Support
Provided initial call support for all Compaq business class laptops and PDA devices.
August 1994 – August 1998
United States Air Force, Hickam Air Force Base, Hawaii
Air Transportation Specialist
Security clearance: secret (non-active)
Provided hazardous material management, passenger service, cargo handling, and general fleet servicing using the AMC CAPSII system.
Education
BS, Computer Science - Currently pursuing
Java programming Howard Community College January 2003 – May 2003 | Sun Certified Java Programmer training November 2002 – April 2003 SmartForce.com |
Cisco Certified Network Associate (CCNA) | Windows 2000 administration |
Oracle SQL+ Programming Spring 2001 | Windows 2000 Advance Server Administration under Active Directory |
Novell Netware administration | Java/OOP Programming |
Visual Basic Programming | Microsoft Certified Systems Engineer (MCSE) training (Windows NT 4.0) February 1998 – December 1998 |
SAS Programming II: Manipulating Data with the Data Steps January 2008 Upper Iowa University – Ankeny, Iowa SAS Institute Instructor-lead | SAS Programming I and II self-study through Wells Fargo & Co. since July 2007 to present. |
BAT (Biometrics Automation Toolset) training – Ft. Huachuca, Arizona |
Additional Experience
Off and on since 1998, have worked under the Linux & UNIX environments – specifically Red Hat (5.2 to present), Debian, Solaris, HP-UX, and FreeBSD environments.
Familiar with OS X environment starting from 10.1 to 10.4 – non-professional.
Network monitoring with WildPacket’s EtherPeek and Ethereal
Open Standards Web development and design with CSS, Javascript, HTML, ASP, PHP, MySQL, MSSQL, IIS, testing in WAMP/LAMP environments