Mattie Kenny mattie@matsie.net (313) 608-0530
7907 Spruce St. New Orleans, LA 70118
SUMMARY: Outgoing and determined individual with a background in customer service, general office functions and fund-raising seeking a challenging new environment to strengthen and increase skill set.
COMPUTER SKILLS: Microsoft Word, Powerpoint, Excel, ACCESS, SQL, CSS, HTML, C/C++, Search Engine Optimization, W3C compliance
EXPERIENCE:
Shift Lead, July 2009 to Present
Z'otz Cafe, New Orleans, LA
• Provide quick and accurate service
• Documented all transactions during shift.
• Light cleaning and repair of equipment.
Shift Lead, January 2009 to May 2009
Biggby Coffee, Detroit, MI
• Provide quick and accurate service
• Documented all transactions during shift.
• Light cleaning and repair of equipment.
Co-Host/Producer, Writer, October 2008 to Present
Geek Troika Productions, http://www.geektroika.com
• Write and produce short video/audio web content.
• Code and maintain website design.
• Host weekly technology news related podcast.
• Maintain social media, marketing and SEO presence of company.
Online Marketing Intern, May 2008 to November 2008
Macgasm.net
• Increased traffic by 26% using social media tools and Search Engine Optimization.
• Liaison between company and userbase.
Customer Service Representative, November 2007 to January 2008
MicroCenter, Madison Heights, MI
• Qualified customers regarding their various computer needs.
• Provided quick and accurate service.
Call Center Phone Representative, September 2006 to May 2007
Loyola University Annual Fund, New Orleans, LA
• Networked with various alumni and friends of the university.
• Generated over $8,000 through donations.
Computer Lab Assistant, January 2006 to March 2007
Loyola University Information Services, New Orleans, LA
• Responsible for upkeep of over 60 computer systems as well as printers.
• Assisted users to troubleshoot application errors and general computer usage.
• Collected and reported data on lab usage to my superior.
Computer Technician Assistant, July 2005 to August 2005
ABD Solutions, Saint Clair Shores, MI
• Assisted technician in installing cable and wireless internet networks
EDUCATION:
Bachelor of Arts in Political Science, 2005 - 2007
Economics Minor.
Loyola University New Orleans, New Orleans, LA
Bachelor of Arts in Political Science/Philosophy, 2007 - 2008
Economics Minor.
University of Wroclaw, Wroclaw, POLAND
Masters of Science in Computer Science, Expected December 2010
Wayne State University, Detroit, MI.
REFERENCES:
Upon Request