Mattie Kenny mattie@matsie.net (313) 608-0530

7907 Spruce St. New Orleans, LA 70118

                                                


SUMMARY: Outgoing and determined individual with a background in customer service, general office functions and fund-raising seeking a challenging new environment to strengthen and increase skill set.


COMPUTER SKILLS:  Microsoft Word, Powerpoint, Excel, ACCESS, SQL, CSS, HTML, C/C++, Search Engine Optimization, W3C compliance


EXPERIENCE:

Shift Lead, July 2009 to Present

Z'otz Cafe, New Orleans, LA

• Provide quick and accurate service

• Documented all transactions during shift.

• Light cleaning and repair of equipment.


Shift Lead, January 2009 to May 2009

Biggby Coffee, Detroit, MI

• Provide quick and accurate service

• Documented all transactions during shift.

• Light cleaning and repair of equipment.


Co-Host/Producer, Writer, October 2008 to Present

Geek Troika Productions, http://www.geektroika.com

• Write and produce short video/audio web content.

• Code and maintain website design.

• Host weekly technology news related podcast.

• Maintain social media, marketing and SEO presence of company.


Online Marketing Intern, May 2008 to November 2008

Macgasm.net

• Increased traffic by 26% using social media tools and Search Engine Optimization.

• Liaison between company and userbase.


Customer Service Representative, November 2007 to January 2008

MicroCenter, Madison Heights, MI

• Qualified customers regarding their various computer needs.

• Provided quick and accurate service.


Call Center Phone Representative, September 2006 to May 2007

Loyola University Annual Fund, New Orleans, LA

• Networked with various alumni and friends of the university.

• Generated over $8,000 through donations.


Computer Lab Assistant, January 2006 to March 2007

Loyola University Information Services, New Orleans, LA

• Responsible for upkeep of over 60 computer systems as well as printers.

• Assisted users to troubleshoot application errors and general computer usage.

• Collected and reported data on lab usage to my superior.


Computer Technician Assistant, July 2005 to August 2005

ABD Solutions, Saint Clair Shores, MI

• Assisted technician in installing cable and wireless internet networks


EDUCATION:

Bachelor of Arts in Political Science, 2005 - 2007

Economics Minor.

Loyola University New Orleans, New Orleans, LA


Bachelor of Arts in Political Science/Philosophy, 2007 - 2008

Economics Minor.

University of Wroclaw, Wroclaw, POLAND


Masters of Science in Computer Science, Expected December 2010

Wayne State University, Detroit, MI.


 

REFERENCES:

Upon Request